SOLVED

Attendees dropped off call multiple times and having to constantly rejoin

Occasional Contributor

In several classes there are students who are constantly dropped out of a meeting during the course of the sessions with their teacher. Any suggestion on how to explain why this will happen? I have done research and found some answers but not anything definitive to help explain it to teaching staff and students. 

2 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@bwalker2020 There are a number of reasons. This can be a results of students connectivity, if roles are not setup correctly other students can remove meeting participants.   Please work with support if this is a systematic challenge as well your admins can see the users issues in the Teams Admin Center under Call Analytics for each user's calls. https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Hi@Sean Wilson 

 

Thank you for your response. I appreciate it. It is very helpful! 

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