Sep 14 2018 04:16 AM - last edited on Nov 30 2021 02:09 PM by Allen
Were running ATA 1.9.7412.9649 and we are experiencing an issue where by we cannot select more than a day or two in the past when trying to run this report. The days are now greyed out as you can see from the picture below. However, before this, we could select further back in time but even for small time frames (say 5 days) it would error out and say:
Chosen time frame is too long, try choosing a shorter time frame.
Any ideas why this might be happening and how we could look to resolve it?
Sep 14 2018 12:35 PMSolution
This is because there is a limit of how many records you get pull in one report, for different customers,
you will get a different amount of data per day. in your case it sounds like you are maxing the limit with 2 days.
This feature is planned to be enhanced in the future to be more usable, only I don't have an ETA for it.
Sep 17 2018 02:54 AM