SOLVED

Mi Telefono se dañó y perdi acceso a Microsoft Authenticator

Regular Visitor

Buen Dia y muchas gracias por el apoyo, el problema se resolvió. :smile:

3 Replies
best response confirmed by Developer (Regular Visitor)
Solution

Microsoft have a process in place to address such scenarios, make sure to explain to the support engineer that you have lost access to the account and there is no other admin that can reset your MFA status. Here are the phone numbers: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-...

@Developerhola, ¿podría decirme cómo logró recuperar la cuenta? Estoy enfrentando el mismo problema.  

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