Office Word 2019 fails to launch when FSlogix rules are applied

Published Mar 04 2021 08:27 AM 922 Views

Hey Folks....

 

Phil here... just thought I would share the following with you.

 

Scenario

 

Office 2019 is installed
 
FSlogix rules are applied to prevent  Office being accessed by unauthorised users
 
When the rules are applied , Word fails to launch. We see the splash screen and then it times out.
 
Excel /Outlook/ PowerPoint, Access and other Office apps all launch providing the user has entitlement

 

Cause:

Word needs the SYSTEM account so this needs to be added.

ntauthority.png

 

However, when testing , Word still failed to launch. We still see the splash screen and then we exit. 

 

What could be wrong?

 

Cause :

After investigation, we saw that Adding the system account , Word would still fail. This is because The rule assignment for the SYSTEM account via the object picker is written for a Group and not User.

 

You can validate this by looking at the ".fxa" file that the rule editor writes out.

0x00000012     S-1-5-18                       NT AUTHORITY\SYSTEM          0          0

The 0x00000012 indicates 

  • Its a Group
  • The Rule is not assigned

You may also have 0x00000011

  • Its a Group
  • The Rule is assigned

It should be 0x00000006 unassigned rule (you may also choose to have 0x00000005 assigned rule) both indicate it is a User assignment.

 

Workaround

To resolve this , edit the assignment file (.fxa) in Notepad and change the setting :

 

 

ASSIGN.png

To the following 

UNASSIGN.png

 

Word should now launch as expected.

 

This is a known issue and is scheduled to be fixed in the next release cycle of FSLogix 

 

Until Next Time.....

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‎Mar 04 2021 02:30 AM
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