Mar 17 2021
- last edited on
Apr 04 2022
I recently converted a user's mailbox, firstname.lastname@example.org with name Mike Smith*, to a shared mailbox email@example.com with name Info_Example. I was informed by one of the users of this new, shared mailbox, that one of their sent emails was given `From: Mike Smith`. Almost every other recently sent email shows the expected `From: Info`. I am stymied. The email chain in question appears to have begun after the shared mailbox creation. I'm not sure where to check beyond the Shared Mailboxes section of the Admin Center. Any ideas?
*I'm not sure if 'info' was always their email address, or if they also had a firstname.lastname@example.org email address, or if 'mike' was renamed to 'info' at one point, or something else.