@rickman_MSFT 

Now setup errors and rolls back. Seems RDWEB cannot correctly handle the upgrade.

Below are logs attached in which I believe no personal info is contained.

 

2021-03-13 21:17:14, Info CSI 0000025a tsportalai.cpp(3254):RDWeb AI online install mode...
2021-03-13 21:17:14, Info CSI 0000025b tsportalai.cpp(173):CheckRegKeyExist, no key found, RDWA not installed
2021-03-13 21:17:14, Info CSI 0000025c tsportalai.cpp(342):GetWebsiteNameFromRegistry: No website specified, using the defaults
2021-03-13 21:17:14, Info CSI 0000025d tsportalai.cpp(2756):Using WebSiteId : 1 and WebSiteName : Default Web Site.
2021-03-13 21:17:14, Info CSI 0000025e tsportalai.cpp(1658):AddElement failed : Error Code : 0x800700B7.
2021-03-13 21:17:14, Info CSI 0000025f tsportalai.cpp(2387):AppPool Name : RDWebAccess
2021-03-13 21:17:14, Info CSI 00000260 tsportalai.cpp(2423):AddElement for application pools collections failed : Error Code : 0x800700B7.
2021-03-13 21:17:14, Info CSI 00000261 tsportalai.cpp(2796):CreateAppPool failed : Error Code : 0x800700B7.
2021-03-13 21:17:14, Info CSI 00000262 tsportalai.cpp(3059):Exiting RDWebAIRun with Exit Code : 0x800700B7.
2021-03-13 21:17:14, Error [0x018056] CSI 00000263 (F) Failed execution of queue item Installer: RDWEB Installer ({c607008b-4014-4239-8e0c-40eb4f7119f4}) with HRESULT HRESULT_FROM_WIN32(ERROR_ALREADY_EXISTS). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]
2021-03-13 21:17:14, Info CBS Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2021-03-13 21:17:14, Info CBS Could not get file name for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2021-03-13 21:17:14, Info CONX aepic: TRACE,File::SetBaseFileInfoForPic,516,SetBaseFileInfoForPic: Added orphan file: c:\windows\system32\oobe\setup.exe

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