@Brian_Demay So the laptop that was updated I rolled back to the previous build and it started working immediately.

 

I then uninstalled the connector on the laptops, did the update to the latest build, then reinstalled the connector.  That worked.

 

The update breaks the connector but reinstallation sorted it out.  Perhaps my rollback, uninstall, update, reinstall is more than needed, but it worked completely.

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