I've had to reset my Surface Pro 7 (SP7) because the touchscreen and windows hello kept having issues. I went to reset my copy of Windows 11 Pro through using Windows Settings but during the reset it got stuck in a loop and wouldn't complete the reset.

I then did a hard reset (I couldn't get into the computer as it was looping that there was a problem and trying to install again) to bypass this loop. By hard resetting I was finally about to reinstall Windows 11.

Windows 11 Home ended up installed I've tried using the store (which prompted me to install Pro license) it bombed with an error. So, I've tried this method, and the same thing. It bombs showing installing the Pro license and then I go into reboot where it states I'm updating but then it bombs and says it's going to roll back (which is Windows 11 Home).

I can't seem to be able to install the Pro license. I have noticed that every time I try to install the pro license the Virus protection pops up after the above happens and states that the msi file is a threat and removes it.


I am now at a loss on how to get my Pro license back.

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