Claus-Ole Olsen
Contributor

‎Oct 03 2018 04:08 AM

‎Oct 03 2018 04:08 AM

Organization chart missing

I want to remove an old on-premise Lync Server 2010 hybrid installation. I use this as an guide: https://blogs.technet.microsoft.com/fasttracktips/2017/06/27/decommissioning-skypelync-on-premises/

 

All users are moved from the on-premise server to O365

DNS records are moves from on-premise to O365

Tenant ShareSipAddressSpace is set to False (Set-CsTenantFederationConfiguration -SharedSipAddressSpace $False)

A test user is disabled on-premise (Disable-CsUser -id testuser@contoso.com)

 

But now testuser@contoso.com can’t see the organization chart in the Skype for Business client anymore

The client only shows the information: ‘We could not find any organizational chart’

 

Any ideas why this happens

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best response confirmed by Syed_Nadeem (Microsoft)
Claus-Ole Olsen

‎Oct 09 2018 05:10 AM

‎Oct 09 2018 05:10 AM

Solution

Re: Organization chart missing

I turned out I needed to clear the SfB client cache to solve this :(

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Syed_Nadeem

‎Jan 16 2019 05:52 AM

‎Jan 16 2019 05:52 AM

Re: Organization chart missing

Hello Claus-Ole,

Thank you for the update.

I am experiencing this issue. Could you help me with the path/location from where you deleted the SfB Client Cache.

Regards,
Syed Nadeem
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Claus-Ole Olsen

‎Jan 22 2019 02:41 AM

‎Jan 22 2019 02:41 AM

Re: Organization chart missing

I deleted the %LocalAppData%\Microsoft\Office\16.0\Lync\sip_<SIP Address> folder

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