Aug 30 2017 01:53 AM
Aug 30 2017 01:53 AM
Is anyone have the same issue as up where the Logitech Group needs to be rebooted because it 'loses' it's connected to the Surface Pro/Smart Dock - as in the mute control no longer syncs from either device.
For example I can tap the mute button on the Surface (and it will mute my side) but the colour of the Logitech speaker won't change to red. Or if I press the mute button on the Logitech speaker it won't change to mute on the Surface but the colour go red on the Logitech speaker - they are not sending each other thier commands?
A reboot of the Logitech equipment fixes it.... until I try again in a few hours and has stopped working...
Logitech and Sufrace are both up to date.
Aug 30 2017 02:58 AM
I think I just found another bug - when in a Skype meeting/call and you press the 'Answer' button on the Logitech Group speaker it puts the call on hold correctly but if you press it again it creates a dial tone and then none of the buttons on the device work - you can't hangup or do anything the dial tone remains until you end or resume from the Surface.
Aug 30 2017 10:46 AM
I see the same problem with the our SRS setup with Logitech Group and SmartDock.
The "mute" function on the Group speaker/mic unit does not trigger a "mute" condition within the the Skype client and vice versa.
2 inline mute functions is naturally very confusing for end users.
Using the same SmartDock setup we do not see the same problem with the Logitech Meetup, which is a newer design than the Logitech Group. I presume that might indicate a problem with the Group firmware.
I have found no information on this problem except for this article.
Sep 06 2017 08:47 AM
I believe I may have found the issue, according to https://technet.microsoft.com/en-us/library/mt790552.aspx the Logitech Group only supports version 8.5.778 but my Group is running version 8.5.808 – are you able to confirm what version you are running? @Eric Iversen
Sep 09 2017 01:09 AM
If I have a more recent release I will hunt for a downgrade option.
Seems we need to have careful "version control" in place for both feature updates and firmware releases to keep the SRS solution reliable. :)
Sep 10 2017 08:05 PM
Logitech support hasn't been very helpful, but they did tell me there isn't a way to downgrade them.
May 02 2018 01:46 AM
Dear, we experience the same problem since a firmware upgrade to 8.6.102 (Codec and Audio) and 8.5.822 (Video) - EEPROM 1.4. Did anyone found a solution to downgrade the device ?
Jun 11 2020 07:05 AM