Occasional Visitor

Hi all,

 

I have an odd problem with a user on office 365 email.  Somehow draft emails are sitting in the outbox. The user is concerned that the emails have not been sent. I checked and the emails have been sent, and also there is a time/date in the "sent" column in the outbox folder. 

 

I know they are draft emails because the icon next to the message is the paper with blue pencil.

There are a few mysteries here....

How can a draft email be in the outbox, with a sent date? 

If a draft email is sent, shouldn't it go to the sent items, with no icon (no icon is what a sent email has)?

Any explanations as to how the emails could get there if the user didn't think they put them there?

 

I have run audit reports in the compliance tool for message move for this user/mailbox and can't find anything message moves to the outbox.

 

Any ideas?

We support Ukraine and condemn war. Push Russian government to act against war. Be brave, vocal and show your support to Ukraine. Follow the latest news HERE