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I received a Hololens 2 that was previously used by someone else. Their account is currently signed is so I have been trying to factory reset it following this guide provided by Microsoft here . However, when I trying to follow the "Clean-reflash" section it requires me to be signed in to perform the reset. This results in a chicken or the egg problem as I don't have access to the signed in account, but I am unable to reset the device to log into a new one. Are there any other reset options?hl2.png

best response confirmed by koujaku (Microsoft)

Resolved. You need to do the manual installation instead of the normal one as in the documentation.