Occasional Contributor

Hello I was wanting to take this opportunity to see if there is a solution to the Shifts, Activities issue with overlapping activities? Some times the activities can overlap and other times a 5 minute gap is forced. I think it is a problem with the error proofing logic. I submitted a "Customer Voice" submission 1 year ago but no progress so far. Is there a work around possible? Thank you for your time. Can send screen shot if possible.