New Contributor

Hi everyone,


we have a Tenant with multiple added domains.

- (default)




Users are synched from On-Prem to AAD.

They show up in the AAD directory with proxy adresses like that;


User Type A:



User Type B:



Both types of users have assigned E3 licenses.


So far... everything ok and as expected...


But now...

User Type B cannot search external users in MS Teams.

After I've checked a few things, I could find a difference in the users list in the MS Teams admin panel.

User Type A: Directory status "Online"

User Type B: Directory status "Unknown"

(there is also a User Type C: Directory status "Unlicensed")


For me it seems like a missing (license?)-connection from the tenant-user to the teams-user?


Any ideas or recommendations to fix it?