New Contributor

Hi everyone,

 

we have a Tenant with multiple added domains.

- domain.com (default)

- domain.net

- ...onmicrosoft.com

 

Users are synched from On-Prem to AAD.

They show up in the AAD directory with proxy adresses like that;

 

User Type A:

  smtp:user@...onmicrosoft.com

  SMTP:user@domain.com

  ....

 

User Type B:

  smtp:user@...onmicrosoft.com

  SMTP:user@domain.net

  ....

 

Both types of users have assigned E3 licenses.

 

So far... everything ok and as expected...

 

But now...

User Type B cannot search external users in MS Teams.

After I've checked a few things, I could find a difference in the users list in the MS Teams admin panel.

User Type A: Directory status "Online"

User Type B: Directory status "Unknown"

(there is also a User Type C: Directory status "Unlicensed")

 

For me it seems like a missing (license?)-connection from the tenant-user to the teams-user?

 

Any ideas or recommendations to fix it?

 

Thanks,

Patrick

www.000webhost.com