best response confirmed by adam deltinger (MVP)
Solution
Hi @billyesc1,

Yes, and there is some great material out there which will explain it including these

Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s

Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54

Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs

I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue

Hope that answers your question

Best, Chris
www.000webhost.com