Occasional Visitor
Hey all,

Has anyone here used the CQD and Teams Admin page to successfully reduce poor quality calls and avoid customers calling a service desk with a poor experience?
best response confirmed by adam deltinger (MVP)
Hi @billyesc1,

Yes, and there is some great material out there which will explain it including these

Call Quality Dashboard v3

Teams AV Quality: Call Quality Dashboard

Managing and Maintaining Quality for Calls in Microsoft Teams

I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue

Hope that answers your question

Best, Chris