Occasional Contributor

We ran a teams meeting with a client yesterday delivering a meeting and the client couldn't see the chat function nor the whiteboard; the two users on our side (in network) were able to see both the chat and whiteboard. Having done some researching most of the solutions seem to be around permissions/settings which I've outlined below. Any other suggestions about what is stopping a guest from seeing the chat function and/or whiteboard function?

 

I've checked the guest/messaging access setting and chat is on.

 

libby120_0-1603417130562.png

 

The channel settings are set to anyone can post messages:

 

libby120_1-1603417518959.png

 

The client (outside network) also uses teams.

 

There are no domain restrictions.

 

They're set-up as members of a team, not just a calendar invite.

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