Occasional Contributor

We ran a teams meeting with a client yesterday delivering a meeting and the client couldn't see the chat function nor the whiteboard; the two users on our side (in network) were able to see both the chat and whiteboard. Having done some researching most of the solutions seem to be around permissions/settings which I've outlined below. Any other suggestions about what is stopping a guest from seeing the chat function and/or whiteboard function?


I've checked the guest/messaging access setting and chat is on.




The channel settings are set to anyone can post messages:




The client (outside network) also uses teams.


There are no domain restrictions.


They're set-up as members of a team, not just a calendar invite.

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