Pascal_Fuhrmann
New Contributor

‎Jul 17 2020 03:45 AM

‎Jul 17 2020 03:45 AM

Cannot call Guest User

Hi,

 

I cannot call guest users after inviting them into our tennant - it goes straigth into voicemail. They on the other hand can give me a call and it works. Does someone has a solution?

Guest users access teams mostly on an iPad.

 

Kind regards

Pascal

 

 

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adam deltinger

‎Jul 17 2020 03:51 AM

‎Jul 17 2020 03:51 AM

Re: Cannot call Guest User

Make sure the guest is logged into your tenant while calling
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Pascal_Fuhrmann

‎Jul 17 2020 04:12 AM

‎Jul 17 2020 04:12 AM

Re: Cannot call Guest User

@adam deltinger 

 

they definitely are logged into the tenant, I checked with them. How could they call me if they are not.

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best response confirmed by ThereseSolimeno (Microsoft)
adam deltinger

‎Jul 17 2020 04:53 AM

‎Jul 17 2020 04:53 AM

Solution

Re: Cannot call Guest User

In the case they were logged in when you made the call? :)

Check here on the guest permissions:

https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

Adam
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