best response confirmed by ThereseSolimeno (Microsoft)


Hi there - 

Thanks for reaching out to the community.  You can do one of two things.  

1. There is a small question mark on the bottom left hand side of your client.  Click this button to notify the team of your issue and log it. 

2. You can reach the support forum at and they will be able to look at your logs and potentially identify the problem you're seeeing.