Occasional Visitor

Hello, I'm having an issue where I can only add a specific person as guest. There is no option to add them as a member and there is no dropdown for them in the membership pane, it just says guest. I'm wondering if they're only a member of specific team but not the organization as a whole. If so, how do I add them, I was going to look at the admin panel, but that's not available in the free version.

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