Microsoft Teams Support articles https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/bg-p/MicrosoftTeamsSupport Microsoft Teams Support articles Fri, 22 Oct 2021 00:49:45 GMT MicrosoftTeamsSupport 2021-10-22T00:49:45Z Updated Diagnostic: 1:1 Call Recording Diagnostic Has a New Behavior https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/updated-diagnostic-1-1-call-recording-diagnostic-has-a-new/ba-p/2798196 <P>Hi Teams Community,</P> <P>We have updated the previously released <A href="https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-1-1-call-recording-in-teams/ba-p/2396766" target="_blank" rel="noopener">1:1 Call Recording diagnostic</A> to make it even more convenient:</P> <P>In the case where AllowCloudRecordingForCalls is set to $false, and the user is not allowed to record 1:1 calls, the Diagnostic now returns detailed instructions on how to change that policy setting <STRONG>including direct links to the policy and the user</STRONG> in the Teams Admin portal.</P> <P>Here's what it looks like in the Admin Portal (reminder, in your Admin Portal click on "need help" or under Support - New service request" - type in the shortcut&nbsp;<STRONG>Diag: Teams 1:1 Call Recording</STRONG>&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SorinDuta_0-1632988338583.png" style="width: 400px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/313907i7275A94B1EB30FEB/image-size/medium?v=v2&amp;px=400" role="button" title="SorinDuta_0-1632988338583.png" alt="SorinDuta_0-1632988338583.png" /></span></P> <P>&nbsp;</P> <P>Clicking on the link provided to modify the policy will launch the Teams Admin Center in a new tab and take you to the user's policy:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SorinDuta_1-1633596379683.png" style="width: 400px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/315836i70465A1E669B0431/image-size/medium?v=v2&amp;px=400" role="button" title="SorinDuta_1-1633596379683.png" alt="SorinDuta_1-1633596379683.png" /></span></P> <P><BR />If you prefer creating a new policy, the two links - calling policies and user profile - will take you to the respective pages in the Teams Admin Center, opening the profile page for the user that you provided in the diagnostic:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SorinDuta_3-1633596666015.png" style="width: 400px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/315839iA0D87F586DDDF991/image-size/medium?v=v2&amp;px=400" role="button" title="SorinDuta_3-1633596666015.png" alt="SorinDuta_3-1633596666015.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SorinDuta_2-1633596595640.png" style="width: 400px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/315837i947FBE2E8C970981/image-size/medium?v=v2&amp;px=400" role="button" title="SorinDuta_2-1633596595640.png" alt="SorinDuta_2-1633596595640.png" /></span></P> <P>&nbsp;</P> <P>Please give it a try and let us know in the comments if the new behavior is helpful to you.</P> <P>&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> Thu, 07 Oct 2021 11:50:00 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/updated-diagnostic-1-1-call-recording-diagnostic-has-a-new/ba-p/2798196 Sorin Duta 2021-10-07T11:50:00Z New Diagnostic: 1:1 Call Recording in Teams https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-1-1-call-recording-in-teams/ba-p/2396766 <P>Hi Teams Community,</P> <P>In conjunction with the upcoming release of 1:1 Call Recording Policy,&nbsp;<LI-USER uid="121435"></LI-USER>&nbsp;has coded up a new Diagnostic for us.&nbsp; Before you check out the diagnostic we highly recommend reviewing this earlier blog post which explains the upcoming changes, so please go review that first:&nbsp;<A href="https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/1-1-call-recording-policy-controls-are-almost-here/ba-p/2217668" target="_blank" rel="noopener">1:1 Call Recording Policy Controls Are (Almost!) Here - Microsoft Tech Community</A></P> <P>&nbsp;</P> <P>After the policy takes effect, some users might experience a greyed out "Start Recording" button in 1:1 Calls.&nbsp; This new diagnostic is pretty simple and will check the user's Teams Calling Policy for the AllowCloudRecordingForCalls parameter - if that's $false (and it will be by default), the user will not be allowed to record 1:1 Calls.&nbsp;&nbsp;</P> <P><BR />Here's what it looks like in the Admin Portal (reminder, in your Admin Portal click on "need help" or under Support - New service request" - type in the shortcut&nbsp;<STRONG>Diag: Teams 1:1 Call Recording</STRONG>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1-1CallRecDiagFail.png" style="width: 455px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/284704i5FE03D4341362D1E/image-size/large?v=v2&amp;px=999" role="button" title="1-1CallRecDiagFail.png" alt="1-1CallRecDiagFail.png" /></span></P> <P>&nbsp;</P> <P>In this case, the user's policy setting AllowCloudRecordingForCalls is set to $false, and they're not allowed to record 1:1 calls.&nbsp; The Diagnostic returns detailed instructions on how to change that policy setting.&nbsp; We also cover that in depth on the previous blog post mentioned above.</P> <P>&nbsp;</P> <P>In the case AllowCloudRecordingForCalls is set to $true - we'll display the following:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1-1CallRecDiagSuccessOD.png" style="width: 451px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/284705iE9937D35648BCD3B/image-size/large?v=v2&amp;px=999" role="button" title="1-1CallRecDiagSuccessOD.png" alt="1-1CallRecDiagSuccessOD.png" /></span></P> <P>It's possible due to policy change replication time a user might still have the "Start Recording" button greyed out after a policy change to allow it - so be sure to wait a couple hours and try again if you've recently made a change.</P> <P><BR />While this one is pretty simple, we hope it helps you determine if a user's 1:1 Call Recording policy is what is preventing them from recording calls.&nbsp; On the other hand, if you want to prevent users from recording 1:1 Calls, this diag can help you confirm you have it set correctly.</P> <P>&nbsp;</P> <P>As always we hope this helps, and welcome your feedback in the comments below.&nbsp;&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> Fri, 28 May 2021 19:14:50 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-1-1-call-recording-in-teams/ba-p/2396766 Corbin Meek 2021-05-28T19:14:50Z New Diagnostic: Missing Teams Meeting Recording https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-missing-teams-meeting-recording/ba-p/2302005 <P>Hi Teams Community,</P> <P>Our team has just released a new diagnostic, Teams Meeting Missing Recording.&nbsp; Thanks to&nbsp;<LI-USER uid="121435"></LI-USER>&nbsp;for coding this one up!&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>With the ongoing shift of <A href="#" target="_self">Teams Meeting Recording storage from Stream to OneDrive SharePoint</A>, sometimes a Meeting Recording file can become misplaced.&nbsp; We discuss some known issues and troubleshooting options in the following Article: <A href="#" target="_self">Issues with Meeting Recordings</A></P> <P>&nbsp;</P> <P>This new Diagnostic can find missing Meeting Recordings in the event they are lost or misplaced.&nbsp; To access the Diagnostic in your M365 Admin Portal, type&nbsp;<STRONG>Diag: Missing Recording&nbsp;</STRONG>into the Need Help or New Service Request description box:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DWIMR_Start.png" style="width: 611px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276244iD5E018B55F6F7173/image-size/large?v=v2&amp;px=999" role="button" title="DWIMR_Start.png" alt="DWIMR_Start.png" /></span></P> <P>Notice that the Diagnostic requires a Meeting Join URL, one way to get that is from the Meeting details page in the Teams client.&nbsp; Find the Meeting Chat, then click on the three lines top right:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MeetingDetails.png" style="width: 440px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276240i2EE959C181010E98/image-size/large?v=v2&amp;px=999" role="button" title="MeetingDetails.png" alt="MeetingDetails.png" /></span></P> <P>And then you can copy the link:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CopyJoinLink.png" style="width: 527px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276241i8991052D16E2B524/image-size/large?v=v2&amp;px=999" role="button" title="CopyJoinLink.png" alt="CopyJoinLink.png" /></span></P> <P>From there, you simply need the Date the meeting occurred.&nbsp; Note that we only keep Meeting Recording telemetry for 30 days, so if the meeting recording is older than 30 days, you'll need to try one of the manual methods in the troubleshooting article linked above.</P> <P>&nbsp;</P> <P>Enter your meeting join URL and date in YYYY-MM-DD format:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DWIMR_Base.png" style="width: 606px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276245i0710774BB220C727/image-size/large?v=v2&amp;px=999" role="button" title="DWIMR_Base.png" alt="DWIMR_Base.png" /></span></P> <P>And then click on&nbsp;<STRONG>Run Tests</STRONG>.&nbsp; In my case, here is the result:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DWIMR_ODSP_Result.png" style="width: 610px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276246i2FF1D2FD3C16D06E/image-size/large?v=v2&amp;px=999" role="button" title="DWIMR_ODSP_Result.png" alt="DWIMR_ODSP_Result.png" /></span></P> <P>And this indicates that my Meeting Recording was saved to OneDrive, and provides a link to our <A href="#" target="_self">troubleshooting article</A> with instructions on how to go find it in OneDrive.&nbsp; The Diagnostic can detect if the user's storage is still Stream as well, and those instructions (how to find the recording file in Stream) are there too.&nbsp; For this example, here's where I found my missing recording:<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DWIMR_OD_RecordingFile.png" style="width: 999px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/276247iBAAA4FBAE9F37A50/image-size/large?v=v2&amp;px=999" role="button" title="DWIMR_OD_RecordingFile.png" alt="DWIMR_OD_RecordingFile.png" /></span></P> <P>&nbsp;</P> <P>We hope this Diagnostic is helpful in situations where the Meeting Recording file can't be found after a meeting.&nbsp; Please give it a try and let us know how it went in the comments below.</P> <P><BR />As a reminder, all of our Microsoft Teams Diagnostics are listed in the following article:&nbsp;<A href="#" target="_self"><FONT size="4">Self-help diagnostics for Microsoft Teams administrators</FONT></A></P> <P>&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> Wed, 28 Apr 2021 13:07:22 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-missing-teams-meeting-recording/ba-p/2302005 Corbin Meek 2021-04-28T13:07:22Z 1:1 Call Recording Policy Controls Are (Almost!) Here https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/1-1-call-recording-policy-controls-are-almost-here/ba-p/2217668 <P><FONT color="#008000"><EM><STRONG>**Important timeline update**</STRONG></EM></FONT></P> <P><FONT color="#008000"><STRONG>The Message Center Post announcing the policy change was updated April 29th to reflect new time lines, now releasing starting May 31st, 2021</STRONG></FONT></P> <P>&nbsp;</P> <P>Hi Teams Community,</P> <P>A long outstanding request from Teams Administrators is the ability to control 1:1 Call recording independently of Teams Meeting Recording.&nbsp; We're pleased to announce these controls are almost here.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>Today, any user allowed to record Teams meetings can also record 1:1 Calls.&nbsp; This setting is currently governed by Teams Meeting Policy parameter <STRONG>AllowCloudRecording</STRONG>.&nbsp; Very soon, 1:1 Call Recording will be governed by a new parameter in Teams&nbsp;<EM><STRONG>Calling</STRONG></EM> Policies, <STRONG>AllowCloudRecordingForCalls</STRONG>.&nbsp;&nbsp;</P> <P><BR />For more information, be sure you're logged into your M365 Admin Portal as a Tenant Admin account and review the following Message Center Post:&nbsp;&nbsp;<A title="MC238796" href="#" target="_self">(Updated) 1:1 Call recording policy introduction</A></P> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">In fact, the&nbsp;<STRONG>AllowCloudRecordingForCalls</STRONG> parameter is there now, and <EM><STRONG>you should take immediate action</STRONG></EM> to ensure your users have the desired experience once we begin enforcing this policy, current Plan of Record is to start the rollout <FONT color="#008000"><STRONG>May 31st, 2021</STRONG></FONT><STRONG>.</STRONG></DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">What this means for you as a Teams Administrator depends on what your business requirements are.&nbsp; If you are fine with your users recording 1:1 Calls, you&nbsp;<STRONG>will need to take action</STRONG> to ensure they can continue to do so after the new Policy goes into effect.&nbsp; Because of the policy requirements of a significant majority of Teams customers, 1:1 Call Recording will be&nbsp;<STRONG>disabled by default.</STRONG>&nbsp; Further, the new policy is only manageable through PowerShell.&nbsp;&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><BR />So, if you would like your users to continue to have the ability to record 1:1 Calls after <FONT color="#008000"><STRONG>May 31st, 2021</STRONG></FONT> - you should take action now.&nbsp; What action?&nbsp; Set <STRONG>-AllowCloudRecordingForCalls</STRONG> to $True in the Calling Policy applied to the desired Users.&nbsp; For many of you this will be the Global Default policy and for that, the change can be achieved with the following PowerShell cmdlet:</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><LI-CODE lang="powershell">Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $True</LI-CODE></DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">If however you want some users to be prevented from recording 1:1 Calls, you would modify the appropriate policy by setting -AllowCloudRecordingForCalls to $False.&nbsp; Keep in mind, $False will be the default value for the Global and any out-of-the-box a.k.a. "OOB" Calling Policies when this change rolls out.&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">OOB Calling Policies <U>cannot</U> be modified - so if you have users with OOB Calling Policies set you will need to <STRONG>move those users to a new policy</STRONG> if you want them to be able to record 1:1 Calls.&nbsp; Based on customer feedback we expect this case to be somewhat rare - but just in case we've provided you an example PowerShell script that copies your existing Calling Policies and creates new policies with -AllowCloudRecordingForCalls set to $True.&nbsp; We hope this eases the administrative burden of preparing for this change and also gives you a cool example of how to make a copy of a Teams Policy (yes, with appropriate modifications this script can make a copy of other Teams policies, not just Calling!).</DIV> <DIV class="ms-TooltipHost root-249"><BR />You can find the script here: <A href="#" target="_self">TeamsCallingPolicyUpdate</A>.&nbsp; <SPAN>It was written by our good friend&nbsp;<LI-USER uid="918517"></LI-USER>,&nbsp;thanks Andy!&nbsp;&nbsp;</SPAN></DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><SPAN><SPAN>Side note - there are other very useful Sample Scripts there - take a moment and bookmark this shortcut:&nbsp;</SPAN></SPAN> <DIV class="ms-TooltipHost root-249"><A href="#" target="_self"><SPAN>aka.ms/teamspowershellsamples</SPAN></A></DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">Be sure to read the ReadMe file there for important instructions (requires MicrosoftTeams ps module, 2.0.0 or higher, for example).&nbsp;&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><BR />From my test tenant, running the script example:</DIV> <DIV class="ms-TooltipHost root-249"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CallRecordingScriptRun.png" style="width: 999px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/267511i2FBF7945C51CDCB2/image-size/large?v=v2&amp;px=999" role="button" title="CallRecordingScriptRun.png" alt="CallRecordingScriptRun.png" /></span></DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><SPAN>And, this is what it looks like in the Teams Admin Center after I've copied my Calling Policies with the script:</SPAN></DIV> <DIV class="ms-TooltipHost root-249"><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CallingPoliciesAfterScriptGUI.png" style="width: 999px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/267512iF4153A6E7BEFED85/image-size/large?v=v2&amp;px=999" role="button" title="CallingPoliciesAfterScriptGUI.png" alt="CallingPoliciesAfterScriptGUI.png" /></span></SPAN></DIV> <DIV class="ms-TooltipHost root-249">In my case, I had a 'CustomCalls' custom Calling Policy created as the only non-default (OOB) policy in my Tenant.&nbsp; You may have others, and you can copy only select policies if you wish, the script will prompt you.</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">At this point I would use my preferred method of applying the new policies that allow 1:1 Call recording to my desired user set.&nbsp; Remember, you do have to Grant these policies to users for the setting to take effect.&nbsp;&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249"><STRONG>TLDR:&nbsp;</STRONG>1:1 Call Recording Policy controls are coming starting <FONT color="#008000"><STRONG>May 31st, 2021</STRONG></FONT>.&nbsp; Default will be <STRONG><U>disabled</U></STRONG>.&nbsp; If you want your users to be able to continue recording 1:1 Calls in Teams - you need to make policy changes&nbsp;<STRONG>now</STRONG> to ensure they can continue to do so.&nbsp; If you are OK with the default (disabled) - no action is required!</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">Final notes:</DIV> <DIV class="ms-TooltipHost root-249">First, you may be wondering what constitutes a 1:1 Call vs a Meeting?&nbsp; If you schedule a Meeting with 1 other person only, is that a 1:1 Call?&nbsp; Nope.&nbsp; That's a Meeting, and will be governed by Meeting Policies.&nbsp; So will a Meet Now.&nbsp; If you call someone, then add video, or screensharing, and then decide to Record - that's a 1:1 Call and will be governed by Calling Policies.</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">Second, this new Calling Policy Parameter does&nbsp;<STRONG>not</STRONG> apply to PSTN calls, yet.&nbsp; <A href="#" target="_self">That's coming later.</A>&nbsp; For the moment you cannot record PSTN calls or calls with Skype for Business users in Teams.</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">And last but not least, this new policy setting relates to the Microsoft Teams Recording solution for 1:1 calls. This setting <STRONG>does not affect</STRONG> 1:1 Compliance Recording, which is still controlled via the Compliance Recording policy.</DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <DIV class="ms-TooltipHost root-249">As always we hope this information is useful for you, please comment the blog with any questions or feedback.</DIV> <DIV class="ms-TooltipHost root-249">Thanks!<BR />Microsoft Teams Support</DIV> </DIV> <DIV class="ms-TooltipHost root-249">&nbsp;</DIV> <P><LI-WRAPPER></LI-WRAPPER></P> Thu, 27 May 2021 21:16:37 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/1-1-call-recording-policy-controls-are-almost-here/ba-p/2217668 Corbin Meek 2021-05-27T21:16:37Z Teams Meeting Recording Diagnostic in Microsoft Remote Connectivity Analyzer https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-meeting-recording-diagnostic-in-microsoft-remote/ba-p/2218354 <P>Hi Teams Community,</P> <P>&nbsp;</P> <P>We're back with another addition to Support Diagnostics for Microsoft Teams.&nbsp;&nbsp;<A href="https://gorovian.000webhostapp.com/?exam=t5/user/viewprofilepage/user-id/160794" target="_self">@João Loureiro</A>&nbsp;has written our third offering in the Microsoft Remote Connectivity Analyzer, the Meeting Recording test.&nbsp;&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>This new Diagnostic will help you troubleshoot and test if you meet requirements to record a Teams meeting.&nbsp; If you recently attempted to record a Teams meeting or group call and you were unable to, for example the Recording button was greyed out, you should use this diagnostic to help you troubleshoot.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>To access the new diagnostic, navigate to&nbsp;<A href="#" target="_blank">Microsoft Remote Connectivity Analyzer</A>, select Microsoft Teams, then click on the Teams Meeting Recording Test.&nbsp;&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TMR_MRCA.jpg" style="width: 624px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/265059iDA9CF8610C90D460/image-size/large?v=v2&amp;px=999" role="button" title="TMR_MRCA.jpg" alt="TMR_MRCA.jpg" /></span></P> <P>You'll need to enter valid credentials of an affected account. Optionally you can specify the Teams Meeting URL you are planning to record.&nbsp;Keep in mind your end users can also perform these tests, you do not need to be an Administrator of your tenant.&nbsp; In some scenarios you'll want to work with your impacted end user to run the tests and collect additional data for Microsoft Support.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>At a high level the test checks a couple things:</P> <UL> <LI>The user is licensed and fully provisioned for Teams</LI> <LI>The user is enabled for cloud meeting recording</LI> <LI>Recordings saved to OneDrive for Business and SharePoint or Microsoft Stream</LI> <LI>If recordings configured to use Stream will check if user is within valid region for streaming</LI> <LI>The user as permissions to record provided Teams Meeting URL</LI> </UL> <P>You'll also want to go over the following documents carefully when configuring Teams cloud meeting recording</P> <P><A href="#" target="_blank">Teams cloud meeting recording</A></P> <P><A href="#" target="_blank">Use OneDrive for Business and SharePoint or Stream for meeting recordings</A></P> <P><A href="#" target="_blank">Record a meeting in Teams</A></P> <P>&nbsp;</P> <P>Please give the new diagnostic a try if you're having trouble with Teams Meetings Recording and let us know if it helped?</P> <P>&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> <P>&nbsp;</P> Wed, 17 Mar 2021 21:33:03 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-meeting-recording-diagnostic-in-microsoft-remote/ba-p/2218354 Corbin Meek 2021-03-17T21:33:03Z Teams Meeting Delegation Diagnostic Now Available in Microsoft Remote Connectivity Analyzer https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-meeting-delegation-diagnostic-now-available-in-microsoft/ba-p/2217680 <P>Hi Teams Community,</P> <P>&nbsp;</P> <P>We're back with another addition to Support Diagnostics for Microsoft Teams.&nbsp;&nbsp;<A href="https://gorovian.000webhostapp.com/?exam=t5/user/viewprofilepage/user-id/244640" target="_blank" rel="noopener">@Chunlong Li</A> has written our second offering in the Microsoft Remote Connectivity Analyzer.</P> <P>&nbsp;</P> <P>This new test will help you troubleshoot and test if you meet requirements to Schedule a Teams Meeting on behalf of a Delegate.&nbsp; If you’re assisting one of your users with Teams Delegate configuration or troubleshooting, this diagnostic is for you!</P> <P>&nbsp;</P> <P>Typical symptoms of Delegate issues include an error message in Outlook:</P> <P>&nbsp;</P> <P><EM>Looks like you don't have permission to schedule meetings for this account. Talk to the owner to get permission and try again.</EM></P> <P>&nbsp;</P> <P>To access the new diagnostic, navigate to&nbsp;<A href="#" target="_blank" rel="noopener">Microsoft Remote Connectivity Analyzer</A>, select Microsoft Teams, then click on the Teams Meeting Delegation test.&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TeamsDelegateMRCA.jpg" style="width: 999px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/264886i58A45E1DD8943BD2/image-size/large?v=v2&amp;px=999" role="button" title="TeamsDelegateMRCA.jpg" alt="TeamsDelegateMRCA.jpg" /></span></P> <P>&nbsp;</P> <P>At a high level the Diagnostic attempts to create a test meeting in the Delegator’s calendar using the provided user account credentials and returns the result from the Teams Scheduling Service.&nbsp; Success indicates Delegation is configured correctly and should work for the Delegate.&nbsp;</P> <P>&nbsp;</P> <P>Any failures will result in an error message that can be used by Support to assist Administrators in troubleshooting further.&nbsp; In fact we expect this Diagnostic to greatly lessen the administrative burden of collecting Outlook and Teams client logs to troubleshoot these issues.&nbsp; For the vast majority of failure cases the output from the MRCA Teams Meeting Delegation test should be all we need to help you fix the issue!</P> <P><BR />Please give this new Diagnostic a try with your Teams users’ Delegation issues, and let us know how it goes?</P> <P><BR />Thanks!<BR />Microsoft Teams Support</P> Wed, 17 Mar 2021 17:24:29 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-meeting-delegation-diagnostic-now-available-in-microsoft/ba-p/2217680 Corbin Meek 2021-03-17T17:24:29Z New Diagnostic: Teams Call Forwarding https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-teams-call-forwarding/ba-p/2115811 <P>Hi Teams Community,</P> <P>Our team has just released a new diagnostic, Teams Call Forwarding.</P> <P>&nbsp;</P> <P>If you or your users are having issues with Call Forwarding in Teams, this Diagnostic is for you.&nbsp; We check the most common causes of Call Forwarding issues in Teams including User Provisioning, Policies, Licensing, and forwarding configuration.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>As always you can call the diagnostic directly in your M365 Admin Portal by typing in&nbsp;<STRONG>Diag: Teams Call Forwarding</STRONG>&nbsp;in the Support experience (Need Help, or Support - New service request) as in the following example:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CallFwdDiag.png" style="width: 607px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/252770iC185B05176EB9E29/image-size/large?v=v2&amp;px=999" role="button" title="CallFwdDiag.png" alt="CallFwdDiag.png" /></span></P> <P>&nbsp;Here's an example from my test tenant where I do not have the user configured for calling:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CallFwdNoNumber.png" style="width: 607px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/252771iFADF17C70F239124/image-size/large?v=v2&amp;px=999" role="button" title="CallFwdNoNumber.png" alt="CallFwdNoNumber.png" /></span></P> <P>The diagnostic checks the most common causes for Call Forwarding issues that we know of, so if you or one of your users is having an issue getting call forwarding to work, including SimRing - give this Diagnostic a try.</P> <P>&nbsp;</P> <P>As always, w<SPAN>e're constantly working on new diagnostics and expanding our existing ones; for a full list, click&nbsp;</SPAN><A href="#" target="_blank" rel="noopener noreferrer">here</A><SPAN>.&nbsp;&nbsp;</SPAN></P> <P>&nbsp;</P> <P>Questions?&nbsp; Comments?&nbsp; Please post below and we'll happily follow up!</P> <P>&nbsp;</P> <P>Thanks!</P> <P>Microsoft Teams Support</P> Fri, 05 Feb 2021 18:45:25 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-teams-call-forwarding/ba-p/2115811 Corbin Meek 2021-02-05T18:45:25Z Important updates to Guest Access defaults in Teams starting in February 2021 https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/important-updates-to-guest-access-defaults-in-teams-starting-in/ba-p/2115762 <P>In Teams support, we often receive questions from customers seeking help when working with Guests – especially from new tenants. You can guess how excited we are to see <A href="https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-blog/simplify-an-inclusive-meeting-experience-by-enabling-guest/ba-p/2111797" target="_blank" rel="noopener">Guest Access be enabled by default in Teams</A> for new tenants starting on February 8, 2021. This default behavior follows the rest of the Office 365 suite where Guest Access is already enabled, so this should empower new tenants to collaborate with greater ease, while also still supporting the same deep controls to adjust guest settings to fit individual organizations’ needs.</P> <P>&nbsp;</P> <P>With this being a support focused blog, let's talk about some things that customers may have questions about related to Guest Access being enabled by default.</P> <P>&nbsp;</P> <P>The biggest question is – <STRONG>what is going to happen?</STRONG></P> <P>&nbsp;</P> <UL> <LI>Until <STRONG>February 2021</STRONG>, guest access is still turned off by default. You must turn on guest access for Teams before admins or team owners can add guests. After you turn on guest access, it might take a few hours for the changes to take effect. If users see the message <STRONG>Contact your administrator </STRONG>when they try to add a guest to their team, it's likely that either guest access hasn't been turned on or the settings aren't effective yet.</LI> </UL> <P>&nbsp;</P> <UL> <LI>After <STRONG>February 2021</STRONG>, guest access in Microsoft Teams will be turned on by default for new customers &amp; existing customers who haven't configured this setting. When this change is implemented, if you've not already configured guest access capability in Microsoft Teams, that capability will be enabled in your tenant. If you want guest access to remain disabled for your organization, you'll need to confirm that the guest access setting is set to <STRONG>Off</STRONG> instead of <STRONG>Service default</STRONG>.</LI> </UL> <P>If you are signed into your M365 Tenant Admin Portal as an Admin you can also review the information in&nbsp;<A href="#" target="_blank" rel="noopener">Message Center Post 234252.</A></P> <P>&nbsp;</P> <H2>Additional Frequently Asked Questions</H2> <P>&nbsp;</P> <P><STRONG>Q:</STRONG> When will these changes impact my tenant?</P> <P class="lia-indent-padding-left-30px"><STRONG>A:</STRONG> The changes will start to roll out beginning February 8, 2021 and should complete within about a week.</P> <P>&nbsp;</P> <P><STRONG>Q:</STRONG> My tenant has Guest access enabled, but I don't want that. How can I turn off Guest Access in Teams?</P> <P class="lia-indent-padding-left-30px"><STRONG>A:</STRONG> Follow these steps:</P> <P class="lia-indent-padding-left-60px">1. Sign in to the <A href="#" target="_blank" rel="noopener">Microsoft Teams admin center</A>.</P> <P class="lia-indent-padding-left-60px">2. Select <STRONG>Org-wide settings </STRONG>&gt; <STRONG>Guest access</STRONG>.</P> <P class="lia-indent-padding-left-60px">3. Set <STRONG>Allow guest access in Microsoft Teams</STRONG> to <STRONG>Off</STRONG>.</P> <P>&nbsp;</P> <P><STRONG>Q:</STRONG> I already have Teams and Guest Access is enabled, will anything change?</P> <P class="lia-indent-padding-left-30px"><STRONG>A:</STRONG> No, you will continue to have Guest Access and no action is needed.</P> <P>&nbsp;</P> <P><STRONG>Q:</STRONG> I'm still having trouble with Guest Access, what should I do?</P> <P class="lia-indent-padding-left-30px"><STRONG>A:</STRONG> Admins can run the Teams Guest Access support diagnostic (shortcut cmd <STRONG><EM>Diag: Teams Guest Access</EM></STRONG>). Learn more at <A href="#" target="_blank" rel="noopener">Self-help diagnostics for Teams administrators - Microsoft Teams | Microsoft Docs</A></P> <P class="lia-indent-padding-left-30px">&nbsp;</P> <H2>More Information</H2> <P>Read more about the Guest access change at <A href="https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-blog/simplify-an-inclusive-meeting-experience-by-enabling-guest/ba-p/2111797" target="_blank" rel="noopener">Simplify an inclusive meeting experience by enabling Guest access as the default - Microsoft Tech Community</A> and <A href="#" target="_blank" rel="noopener">Turn on or turn off guest access to Microsoft Teams - Microsoft Teams | Microsoft Docs</A></P> <P>&nbsp;</P> <P>Learn more about Guest access settings in Teams in <A href="#" target="_blank" rel="noopener">Guest access in Microsoft Teams - Microsoft Teams | Microsoft Docs</A> and <A href="#" target="_blank" rel="noopener">Collaborate with guests in a team | Microsoft Docs</A></P> Fri, 05 Feb 2021 18:27:40 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/important-updates-to-guest-access-defaults-in-teams-starting-in/ba-p/2115762 Bill Kaupp 2021-02-05T18:27:40Z Does Your Organization Record Teams Meetings? Bookmark this link! https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/does-your-organization-record-teams-meetings-bookmark-this-link/ba-p/2038361 <P>&nbsp;<FONT color="#339966"><EM><STRONG>January 22nd Update: We're pleased to announce that the rollout has completed!&nbsp; At this time, all Tenants that did not explicitly opt out should see their Teams Meeting recordings stored in OneDrive SharePoint.&nbsp; Thanks!</STRONG></EM></FONT></P> <P>&nbsp;</P> <P>Hi Teams Community,</P> <P>Tomorrow January 7th, 2021 is another big milestone date for Teams Meeting Recording Storage.&nbsp; We wanted to send a quick reminder to everyone to bookmark and review<SPAN>&nbsp;</SPAN><A tabindex="-1" title="https://aka.ms/tmrodsp" href="#" target="_blank" rel="noopener noreferrer" aria-disabled="false">https://aka.ms/tmrodsp</A><SPAN>&nbsp;for all the details!<BR /><BR />What's happening tomorrow?&nbsp; Glad you asked:</SPAN></P> <P>&nbsp;</P> <TABLE class="table" width="723px"> <TBODY> <TR> <TD width="80.8px">Rolling out starting January 7, 2021 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD> <TD width="640.8px">All new Teams meeting recordings will be saved to OneDrive for Business and SharePoint unless you delay this change by modifying your organization’s Teams Meeting policies and explicitly setting them to<SPAN>&nbsp;</SPAN><STRONG>Stream</STRONG>. Seeing the policy reporting as Stream isn't enough. You need to explicitly set the policy value to<SPAN>&nbsp;</SPAN><STRONG>Stream</STRONG>.</TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P>Be sure to review the document carefully for additional information.&nbsp; For most of you there's no action you need to take.&nbsp; If you have business requirements to stay on Stream, be sure to opt out following the instructions in&nbsp;</P> <H2 id="opt-out-of-onedrive-for-business-and-sharepoint-to-continue-using-stream" class="heading-anchor"><A href="#" target="_self">Opt out of OneDrive for Business and SharePoint to continue using Stream</A></H2> <P>Otherwise, starting tomorrow this change will begin rolling out world wide to non-GCC/DoD tenants (the rollout isn't 'instant' so your Tenant may not start saving Teams Meeting Recordings to OneDrive SharePoint immediately, please be patient).</P> <P>&nbsp;</P> <P>If you are signed into your M365 Tenant Admin Portal as an Admin you can also review the information in <A href="#" target="_self">Message Center Post 222640.</A></P> <P>&nbsp;</P> <P>And finally, this Feature rollout is listed in the Microsoft 365 Roadmap, item <A href="#" target="_self">67138</A>.</P> <P>&nbsp;</P> <P>As always we welcome your feedback on the Blog.</P> <P>Happy Recording!<BR />Microsoft Teams Support</P> Fri, 22 Jan 2021 21:07:46 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/does-your-organization-record-teams-meetings-bookmark-this-link/ba-p/2038361 Corbin Meek 2021-01-22T21:07:46Z Teams Calendar App test now available in Microsoft Remote Connectivity Analyzer https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-calendar-app-test-now-available-in-microsoft-remote/ba-p/2002698 <P>Hi Teams Community,</P> <P>We're back with another great addition to Support Diagnostics for Microsoft Teams.&nbsp; <SPAN><A href="https://gorovian.000webhostapp.com/?exam=t5/user/viewprofilepage/user-id/160794" target="_blank" rel="noopener">@João Loureiro</A> has written our first offering in the Microsoft Remote Connectivity Analyzer, the Teams Calendar App test.&nbsp;&nbsp;</SPAN>&nbsp;</P> <P>&nbsp;</P> <P>As you know, Teams and Exchange integration needs to be properly configured for users to get the full feature experience in Teams with Calendar functionality.&nbsp; This new test will help you troubleshoot and test your <STRONG>Exchange On-Premises Hybrid</STRONG> configuration to ensure it's properly setup for Teams users.</P> <P>&nbsp;</P> <P>If you're experiencing issues with the Calendar App missing in Teams, or getting odd error messages in the Teams Meeting Add-in for Outlook like "We couldn't schedule the meeting.&nbsp; Please try again later." AND you have&nbsp;<STRONG>On-Premises&nbsp;</STRONG>Exchange server, you should use this diagnostic to help you troubleshoot.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>To access the new diagnostic, navigate to <A href="#" target="_blank" rel="noopener">Microsoft Remote Connectivity Analyzer</A>, select Microsoft Teams, then click on the Microsoft Teams Calendar Tab test.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MRCA_TeamsCalTest.png" style="width: 935px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/241640iB523403EB77A7D83/image-size/large?v=v2&amp;px=999" role="button" title="MRCA_TeamsCalTest.png" alt="MRCA_TeamsCalTest.png" /></span></P> <P>&nbsp;</P> <P>You'll need to enter valid credentials of an account with an On-Premises Exchange Server mailbox.&nbsp; Keep in mind your end users can also perform these tests, you do not need to be an Administrator of your tenant.&nbsp; In some scenarios you'll want to work with your impacted end user to run the tests and collect additional data for Microsoft Support.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>At a high level the test checks a couple things:</P> <UL> <LI>The user is licensed and fully provisioned for Teams</LI> <LI>The user's mailbox is accessible via Exchange Web Services (EWS)</LI> <LI>We can get items from the user's Calendar</LI> </UL> <P>You'll also want to go over the following documents carefully when configuring your environment or troubleshooting these issues:</P> <P><A href="#" target="_blank" rel="noopener">How Exchange and Microsoft Teams interact</A></P> <P><A href="https://gorovian.000webhostapp.com/?exam=t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009" target="_blank" rel="noopener">Configuring Teams calendar access for Exchange on-premises mailboxes</A></P> <P><A href="#" target="_blank" rel="noopener">Troubleshoot Microsoft Teams and Exchange Server interaction issues</A></P> <P>&nbsp;</P> <P>Please give the new diagnostic a try if you're using Exchange Server On-Premises and having trouble with Teams users' Calendar apps or Outlook add-ins for Teams Meetings and let us know if it helped?</P> <P>&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> Fri, 18 Dec 2020 21:54:53 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/teams-calendar-app-test-now-available-in-microsoft-remote/ba-p/2002698 Corbin Meek 2020-12-18T21:54:53Z New Diagnostic: Teams Voicemail https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-teams-voicemail/ba-p/1994044 <P>Hi Teams Community,</P> <P>Our team is constantly hard at work to bring you Diagnostics to help troubleshoot and resolve the top issues we see in Microsoft Teams Support.&nbsp; We've just released Teams Voicemail Diagnostic written by my teammate&nbsp;<LI-USER uid="332374"></LI-USER>&nbsp;&nbsp;<A href="https://gorovian.000webhostapp.com/?exam=t5/user/v2/viewprofilepage/user-id/332374" target="_blank" rel="noopener">Tony Quintanilla</A></P> <P>&nbsp;</P> <P>If you or your users are having issues with Teams Voicemail, this Diagnostic is for you.&nbsp; We check the most common causes of Voicemail issues in Teams including User Provisioning, Policies, Licensing, and Voicemail configuration.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>As always you can call the diagnostic directly in your M365 Admin Portal by typing in&nbsp;<STRONG>Diag: Voicemail</STRONG>&nbsp;in the Support experience (Need Help, or Support - New service request) as in the following example:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="VMDiag.png" style="width: 583px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/241074i70FD66767995DBE3/image-size/large?v=v2&amp;px=999" role="button" title="VMDiag.png" alt="VMDiag.png" /></span></P> <P>&nbsp;</P> <P>Here's an example where a user didn't have Voicemail enabled via policy:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="VMDiag_Disabled.png" style="width: 999px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/241075iCA84EC27CEA31311/image-size/large?v=v2&amp;px=999" role="button" title="VMDiag_Disabled.png" alt="VMDiag_Disabled.png" /></span></P> <P>And here's an example where the User had Busy on Busy set.&nbsp; Occasionally users will have Busy on Busy set and not realize it.&nbsp; When BoB is set and the user is in another call (or joined to a meeting) any incoming calls will be rejected with a Busy signal.&nbsp; Read more about that here: <A href="#" target="_blank" rel="noopener">Busy on Busy is available when on a call</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="VMDiag_BoB.png" style="width: 446px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/241076i92CDDD5B28BABB30/image-size/large?v=v2&amp;px=999" role="button" title="VMDiag_BoB.png" alt="VMDiag_BoB.png" /></span></P> <P>&nbsp;</P> <P>And of course the Diagnostic does a lot more than that!&nbsp; So if you're having trouble with Voicemail for a particular user, please use the Diagnostic as your starting point for troubleshooting.&nbsp;</P> <P>&nbsp;</P> <P>As always, w<SPAN>e're constantly working on new diagnostics and expanding our existing ones; for a full list, click&nbsp;</SPAN><A href="#" target="_blank" rel="noopener noopener noreferrer">here</A><SPAN>.&nbsp;&nbsp;</SPAN></P> <P>&nbsp;</P> <P>Questions?&nbsp; Comments?&nbsp; Please post below and we'll happily follow up!</P> <P>&nbsp;</P> <P>Thanks!</P> <P>Microsoft Teams Support</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 16 Dec 2020 18:46:36 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-teams-voicemail/ba-p/1994044 Corbin Meek 2020-12-16T18:46:36Z New Diagnostic for Teams Meeting Recording https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-for-teams-meeting-recording/ba-p/1918982 <P>Hi Teams Community,</P> <P>As you may have heard, Microsoft Teams usage is up, WAY up and we recently announced a new "daily collaboration minutes" metric.&nbsp; To quote: "<SPAN>This quarter,</SPAN><STRONG>&nbsp;Microsoft 365 users&nbsp;around the world&nbsp;generated more than 30 billion collaboration minutes in a single day&nbsp;</STRONG><SPAN>as&nbsp;people communicated,&nbsp;collaborated,&nbsp;and co-authored&nbsp;content across work, life, and learning."&nbsp; Read more from that announcement <A title="DAU Blog" href="#" target="_blank" rel="noopener">here</A>.&nbsp; </SPAN></P> <P>&nbsp;</P> <P><SPAN>That is an astounding number of daily collaboration minutes.&nbsp; While not all of them are spent in meetings, many are, and we know that our Teams Community loves to record meetings!&nbsp; So today I'm pleased to announce we just shipped our most recent Teams Diagnostic for Meeting Recordings.</SPAN></P> <P>&nbsp;</P> <P>From working with you all in Support we know that top support case drivers include Meeting Recording availability and end user capability (i.e. the Meeting Recording button is grayed out!).&nbsp; These issues typically fall into two categories, either the impacted user <A href="#" target="_blank" rel="noopener">isn't allowed to record meetings via Policy settings</A>&nbsp;or, in some areas of the world,&nbsp;<A href="#" target="_blank" rel="noopener">Stream is not available in your region</A>.&nbsp; Luckily our Diagnostic can identify both of these issues and tell you how to fix them.</P> <P>&nbsp;</P> <P>But wait!&nbsp; There's more!&nbsp; In case you missed it, we recently began rolling out a change to Teams Meeting Recording Storage.&nbsp; If you're signed into your M365 Tenant Admin portal you can read all about it in the following Message Center Post:&nbsp;<U><A href="#" target="_blank" rel="noopener">(Updated) Microsoft Teams: meeting recordings saved to OneDrive and Sharepoint</A>.</U></P> <P>&nbsp;</P> <P>You should also carefully review the following documentation that goes over these changes in detail:&nbsp;</P> <P><A href="#" target="_blank" rel="noopener"><STRONG><FONT size="3">Use OneDrive for Business and SharePoint or Stream for meeting recordings</FONT></STRONG></A></P> <P>&nbsp;</P> <P>And of course, our Diagnostic can help you identify if you're using Stream or have switched to OneDrive SharePoint storage.&nbsp; In fact, if you are in a part of the world where Stream is not available, we are very pleased to inform you that you can <A href="#" target="_blank" rel="noopener">Opt-in to OneDrive SharePoint storage to enable Teams Meeting Recording</A> functionality!</P> <P>&nbsp;</P> <P>As always we've provided you with a shortcut to get directly to the diagnostic.&nbsp; In your Admin portal, click on the Need Help button and then type in&nbsp;<STRONG>Diag: Meeting Recording </STRONG>like in the following screenshot:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TMR_Diag_Screenshot.png" style="width: 606px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/235235i6984C8360F7D498C/image-size/large?v=v2&amp;px=999" role="button" title="TMR_Diag_Screenshot.png" alt="Screenshot of the Need Help dialogue" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Screenshot of the Need Help dialogue</span></span></P> <P> </P> <P>If you're currently experiencing issues getting Teams Meeting Recording to work for some or all users, please give the new Diagnostic a try.&nbsp; Beyond checking your policy settings and storage location the Diagnostic does a lot more, so be sure to check it out.&nbsp; And, we're constantly working on new diagnostics and expanding our existing ones; for a full list, click <A href="#" target="_blank" rel="noopener">here</A>.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>We'll be back soon with additional Teams Meeting Recording troubleshooting tips and tricks, stay tuned for 'Dude, where's my recording?' and other fun stuff.</P> <P>&nbsp;</P> <P>Happy Collaborating!</P> <P>Microsoft Teams Support</P> <P>&nbsp;</P> Fri, 20 Nov 2020 19:57:27 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/new-diagnostic-for-teams-meeting-recording/ba-p/1918982 Corbin Meek 2020-11-20T19:57:27Z Kitchen Table Admin: Microsoft Audio Conferencing Part 2 - Troubleshooting https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-microsoft-audio-conferencing-part-2/ba-p/1861197 <P>Hello Microsoft Teams Community,</P> <P>We're back with another Kitchen Table Admin video for you, Microsoft Audio Conferencing Part 2.&nbsp; This video adds onto the the introduction we did previously and gets into more technical depth and troubleshooting guidance.&nbsp; If you're looking for an introduction to Microsoft Audio Conferencing, please <A href="https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-introduction-to-microsoft-audio-conferencing/ba-p/1806407" target="_blank" rel="noopener">check out the previous video</A>.&nbsp;</P> <P>&nbsp;</P> <P>In this video I'll show you how to use our Support Diagnostic tools available in your M365 Admin Portal to troubleshoot the following problems:</P> <UL> <LI>Users create a Microsoft Teams Meeting and&nbsp;<EM><STRONG>do not have</STRONG></EM><STRONG>&nbsp;</STRONG>a dial-in number in the invite (missing dial-in conference number in Teams meeting invitation)</LI> <LI>Provisioning (licensing) or configuration delays when you setup new users or apply an Audio Conferencing License to a user</LI> <LI>A quick and easy way to determine which users are correctly setup for Microsoft Audio Conferencing</LI> </UL> <P>This is also a great time to remind everyone of the&nbsp;<A href="#" target="_blank" rel="noopener">Diagnostic shortcuts we recently created</A>.&nbsp; To immediately access the Diagnostic I'm demonstrating in this video, type the following text into the Need Help box:&nbsp;<STRONG>Diag: Teams Conference&nbsp;</STRONG>and hit enter.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>Like so:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot 2020-11-06 101526.png" style="width: 531px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/231900i20C90F744F653AF0/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2020-11-06 101526.png" alt="Screenshot 2020-11-06 101526.png" /></span></P> <DIV id="tinyMceEditorCorbin Meek_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P>OK, without further ado - here's the video.&nbsp; As always we welcome your feedback, especially requests for additional topics or issues you'd like to see covered in a future video, please post below in the blog comments.&nbsp; Thanks for watching!&nbsp;&nbsp;</P> <P><LI-VIDEO vid="https://youtu.be/EfMFpeZFVlk" align="center" size="large" width="600" height="338" uploading="false" thumbnail="https://i.ytimg.com/vi/EfMFpeZFVlk/hqdefault.jpg" external="url"></LI-VIDEO></P> Fri, 06 Nov 2020 15:29:21 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-microsoft-audio-conferencing-part-2/ba-p/1861197 Corbin Meek 2020-11-06T15:29:21Z Kitchen Table Admin: Introduction to Microsoft Audio Conferencing https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-introduction-to-microsoft-audio-conferencing/ba-p/1806407 <P>Microsoft Teams Community,</P> <P>We're back with the second video in our Kitchen Table Admin series, an Introduction to Microsoft Audio Conferencing, or meeting dial-in.&nbsp; We get a LOT of support volume on this topic and we hope to clear up some of the most common questions and issues we hear from Teams Administrators when first setting up this feature set.</P> <P>&nbsp;</P> <P>Demo starts at about 0:53 into the video.&nbsp; This is level 50/100 stuff here, so if you're already familiar with Microsoft Audio Conferencing and using the feature, this information should be well known to you.&nbsp; However, if you're just getting started, check out the video we hope it is helpful to you.</P> <P>&nbsp;</P> <P><LI-VIDEO vid="https://youtu.be/UEmuLYxemEw" align="center" size="large" width="600" height="338" uploading="false" thumbnail="https://i.ytimg.com/vi/UEmuLYxemEw/hqdefault.jpg" external="url"></LI-VIDEO></P> <DIV id="tinyMceEditorCorbin Meek_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P>As always we welcome your feedback in the blog comments.&nbsp; We're especially interested in topics you'd like to have us cover in a future video.</P> <P><BR />Thanks for watching!&nbsp;&nbsp;</P> Wed, 21 Oct 2020 23:35:54 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-introduction-to-microsoft-audio-conferencing/ba-p/1806407 Corbin Meek 2020-10-21T23:35:54Z Kitchen Table Admin: A New Video Series for Teams and M365 IT Admins https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-a-new-video-series-for-teams-and-m365-it/ba-p/1753815 <P>Hi Microsoft Teams Community,&nbsp;</P> <P>Today I'm excited to introduce a new video series we're calling Kitchen Table Admin.&nbsp; This video series is intended to help M365 IT Pros and Admins solve common configuration and troubleshooting tasks in Microsoft Teams.</P> <P>&nbsp;</P> <P>While our production is low-fi - think garage band with a 4-track, not Abbey Road Studios&nbsp; - we hope the content is useful and valuable to you all.&nbsp; Why Kitchen Table Admin?&nbsp; Well, like most of you out there, we at Microsoft find ourselves working from home, or anywhere we can safely access a reliable Internet connection.&nbsp; In my own case, that means working from my kitchen a lot.&nbsp; I'm sure you can relate.</P> <P><BR />In this first ever video in what we hope to be a long series, I'm going to show you how to use Self Help Diagnostics that my team makes available to you in your Admin Portal to troubleshoot a basic setup of Microsoft Teams Guest Access.&nbsp; I cover the top 3 things we see in support from IT Admins when setting up this very popular feature.&nbsp;</P> <P>&nbsp;</P> <P>Please check out our short video and let us know what you think in the comments.&nbsp; The demo portion starts at 0:57 if you want to skip the intro.&nbsp; What would you like to see covered in a future video?&nbsp;&nbsp;<LI-VIDEO vid="https://youtu.be/lIicc3k0Et0" align="center" size="medium" width="400" height="225" uploading="false" thumbnail="https://i.ytimg.com/vi/lIicc3k0Et0/hqdefault.jpg" external="url"></LI-VIDEO></P> Wed, 07 Oct 2020 13:12:51 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/kitchen-table-admin-a-new-video-series-for-teams-and-m365-it/ba-p/1753815 Corbin Meek 2020-10-07T13:12:51Z Self-help diagnostics available for Microsoft Teams Administrators https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/self-help-diagnostics-available-for-microsoft-teams/ba-p/1303554 <P><FONT color="#008000"><EM><STRONG>Oct 14, 2020 Update:&nbsp;</STRONG>This content has been promoted to Docs.microsoft.com - from here on we will maintain the Self Help Diagnostics list over there, so be sure to check out the <A href="#" target="_self">new doc</A>!&nbsp; Also don't miss the new feature we added to quickly and easily call up the Diagnostics in the Admin Portal - for example, type in "Diag: Teams Dial Pad Missing" and it takes you directly to the diagnostic:</EM></FONT></P> <DIV id="tinyMceEditorCorbin Meek_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DialPadDiag.png" style="width: 597px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/226753i907BBEE74F6459D7/image-size/large?v=v2&amp;px=999" role="button" title="DialPadDiag.png" alt="DialPadDiag.png" /></span></P> <P>&nbsp;</P> <P>As Microsoft Teams usage continues to grow we know that you have questions about how to perform common Administrative tasks, configure your Teams tenants to serve Remote Workers, and troubleshoot issues when they arise.&nbsp;</P> <P>&nbsp;</P> <P>Over the last several weeks, we’ve developed <STRONG><STRIKE>16</STRIKE>&nbsp;17! Teams-specific diagnostic scenarios</STRONG> that cover top support issues and most common areas where Administrators like you ask us for configuration help.&nbsp; It is important to note that while these diagnostics <STRONG>cannot make changes </STRONG>to your Tenant, they do provide insights into known issues and instructions for you to go fix it quickly.&nbsp;</P> <P>&nbsp;</P> <P>With that in mind, let’s take a look at the experience.&nbsp; While logged in as an Admin, visit your <A href="#" target="_blank" rel="noopener">Microsoft 365 admin center</A>. In the left-hand navigation pane, select <STRONG>Show all</STRONG> &gt; <STRONG>Support </STRONG>&gt; <STRONG>New service request</STRONG>. After you briefly describe your issue (let’s use the example “I can't invite a guest to Teams”), we’ll use that information to determine if a diagnostic scenario matches your issue.&nbsp; Pro-tip – if you type some search terms and see a type-ahead query pop up that matches the general area you’re looking for, please click it!&nbsp; We’ll talk more about why in a future post.&nbsp;</P> <DIV id="tinyMceEditorCorbin Meek_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="can't invite guest.png" style="width: 446px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/184064iAD764CDE529FDCF7/image-size/large?v=v2&amp;px=999" role="button" title="can't invite guest.png" alt="can't invite guest.png" /></span></P> <P>&nbsp;</P> <P>After entering your organization’s root URL (in the Guest Access diagnostic you should be able to click the drop down arrow and select a pre-populated URL from your Tenant), click <STRONG>Run tests</STRONG>.</P> <P>&nbsp;</P> <P>Once the diagnostic checks have completed for the scenario, if we find a problem, we’ll show you what we found, and provide steps to resolve the configuration issue. In this example, the Tenant Admin had not turned on Guest Access:</P> <DIV id="tinyMceEditorCorbin Meek_1" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="GATurnedOff.png" style="width: 420px;"><img src="https://techcommunity.microsoft.com/t5/image/serverpage/image-id/184072i424645D9E4C943BB/image-size/large?v=v2&amp;px=999" role="button" title="GATurnedOff.png" alt="Guest Access is turned off!" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Guest Access is turned off!</span></span></P> <P>&nbsp;</P> <P>Here a list of diagnostics with brief scenario descriptions we already have today:</P> <UL> <LI><STRONG>Teams Sign-in -&nbsp;</STRONG>Have a user or users that can't sign-in to Teams app?&nbsp; Run this diagnostic.</LI> <LI><STRONG>Teams Direct Routing -&nbsp;</STRONG>Have a user or users that cannot make a PSTN call using Direct Routing in Teams?&nbsp; This diagnostic validates that user is correctly configured to use Direct Routing.</LI> <LI><STRONG>Teams Call Queue -&nbsp;</STRONG>Did you create a Call Queue but it isn't working?&nbsp; This diagnostic validates that a Teams Call queue can answer calls.&nbsp;</LI> <LI><STRONG>Teams Remove Number from Conference Bridge -&nbsp;</STRONG>Sometimes you cannot remove (disassociate) a telephone number from a Conference Bridge - this diagnostic will help you determine why.&nbsp;&nbsp;</LI> <LI><STRONG>Teams Dial Pad is missing -&nbsp;</STRONG>User or users not seeing a dial pad in Teams?&nbsp; This is your diag!&nbsp;&nbsp;</LI> <LI><STRONG>Teams Calendar App -&nbsp;</STRONG>Sometimes users won't see the Calendar app in Teams.&nbsp; This diagnostic will help you determine why.</LI> <LI><STRONG>Teams Federation -&nbsp;</STRONG>For TeamsOnly users - can't federated chat with a TeamsOnly user in another company?&nbsp; This diagnostic will help you figure out why.&nbsp;&nbsp;</LI> <LI><STRONG>Teams Files Guest Access&nbsp;</STRONG><STRONG>-&nbsp;</STRONG>Have you successfully invited a Guest to your Teams, but they cannot access shared files?&nbsp; This is your diag!&nbsp;&nbsp;</LI> <LI><STRONG>Teams Add-in is missing in Outlook&nbsp;</STRONG><STRONG>-&nbsp;</STRONG>This diagnostic determines if the Teams user is eligible for the Teams Meeting add-in for Outlook - if they are, but the Add-in is still missing, be sure to follow up with the client side diagnostic available <A href="#" target="_self">here</A>.&nbsp;&nbsp;</LI> <LI><STRONG>Unable to invite Guest users to Teams -&nbsp;</STRONG>Tried to configure Guest Access but it's not working?&nbsp; Users still can't invite Guests to Teams?&nbsp; Run this diagnostic (screenshots above).</LI> <LI><STRONG>Unable to make domestic PSTN calls in Teams -&nbsp;</STRONG>If a user can't make local PSTN calls (in-country, i.e. 'domestic') - run this diagnostic that checks User licensing and configuration.&nbsp;&nbsp;</LI> <LI><STRONG>Unable to make International PSTN calls in Teams -&nbsp;</STRONG>If a user can't make international PSTN calls (to another country) - run this diagnostic that checks User licensing and configuration.&nbsp;&nbsp;</LI> <LI><STRONG>Unable to create a Teams conference call -&nbsp;</STRONG>Specifically a Dial-in Conference also known as a PSTN Conference - usually the dial-in coordinates are not included when a meeting is created in Outlook.&nbsp; Run this diagnostic to understand why.&nbsp;&nbsp;</LI> <LI><STRONG>Unable to join a Teams conference call -&nbsp;</STRONG>Got a user or users complaining they can't dial into a Teams Audio Conference (meeting)?&nbsp; Not for native client Joins - dial in - this is the diag.&nbsp;&nbsp;</LI> <LI><STRONG>Teams Auto-Attendant&nbsp;</STRONG><STRONG>-&nbsp;</STRONG>Tried to setup a Teams Auto Attendant and it's not working?&nbsp; Run this diagnostic to check the configuration and settings.&nbsp;&nbsp;</LI> <LI><EM><STRONG>*New*&nbsp;</STRONG></EM><STRONG>We Can't Get Your Files -&nbsp;</STRONG>If you have Users in your organization seeing a "we can't get your files" error attempting to access a shared file in Teams, run this diagnostic.&nbsp; It will come up if you type in the exact error message.&nbsp;&nbsp;</LI> <LI><EM><STRONG>*New*&nbsp;</STRONG></EM><STRONG>Unable to Schedule a Teams Meeting on behalf of Delegate in Outlook -&nbsp;</STRONG>Having trouble scheduling a Teams Meeting on behalf of someone else in Outlook?&nbsp; This diagnostic checks the back end permissions to ensure the Delegates (Boss/Admin) relationship is configured correctly.</LI> </UL> <P>We plan to highlight individual diagnostics in separate blog posts in future posts and we’re developing more diagnostic scenarios all the time, so be sure to Favorite and Follow.</P> <P>&nbsp;</P> <P>As always, we value your feedback. <A href="https://gorovian.000webhostapp.com/?exam=mailto:teamsdiagfeedback@microsoft.com?subject=Customer%20feedback%20on%20Teams%20diagnostic%20checks" target="_blank" rel="noopener">Send us a note</A> and tell us what other types of diagnostic scenarios you’d like to see for Teams.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 14 Oct 2020 21:20:46 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/self-help-diagnostics-available-for-microsoft-teams/ba-p/1303554 Corbin Meek 2020-10-14T21:20:46Z Hello World https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/hello-world/ba-p/1298192 <P>Hello World!</P> <P>Introducing a new blog from Microsoft Teams Support in the tradition and spirit of <A href="https://gorovian.000webhostapp.com/?exam=t5/skype-for-business-blog/bg-p/Skype_for_Business_Blog" target="_blank" rel="noopener">NextHop</A>, a nod to <A href="https://gorovian.000webhostapp.com/?exam=t5/exchange-team-blog/bg-p/Exchange" target="_blank" rel="noopener">EHLO</A> and in partnership with <A href="https://gorovian.000webhostapp.com/?exam=t5/sharepoint-support-blog/bg-p/SharePointSupportBlog" target="_blank" rel="noopener">SharePoint Support Blog</A>.</P> <P>&nbsp;</P> <P>We hope to use this space to bring you timely and useful information to help you deploy, manage and support Microsoft Teams from the perspective and experience of Microsoft Teams Support.</P> <P>We’ve got a lot of information to share so keep an eye on this space by following, liking and sharing.</P> <P>&nbsp;</P> <P>Thanks!<BR />Microsoft Teams Support</P> Fri, 10 Apr 2020 14:42:21 GMT https://gorovian.000webhostapp.com/?exam=t5/microsoft-teams-support/hello-world/ba-p/1298192 Corbin Meek 2020-04-10T14:42:21Z