Microsoft Managed Desktop Blog articles Microsoft Managed Desktop Blog articles Tue, 05 Jul 2022 09:24:35 GMT MicrosoftManagedDesktop 2022-07-05T09:24:35Z Microsoft Managed Desktop: the Experts driving value <P style="margin-top: 20px;">As a new leader on the product team for Microsoft Managed Desktop, I've been talking to our software engineers about the service, and invariably we end up discussing hybrid work. For everyone that is looking forward to spending time back in the office, there's another one who has flourished working remotely. The way we work is changing – and for IT admins, we want to change the work to be done.</P> <P style="margin-top: 20px;">I sat down with my colleagues from the Microsoft Managed Desktop team, Josh Pointer, General Manager of Engineering, and <A href="" target="_blank" rel="noopener">Beverley Ashton</A>, Director-lead of the Customer Acceleration Team to get their takes on the state of work today, and the way our service fits into this new landscape.</P> <P style="margin-top: 20px;"><STRONG>Lior Bela:</STRONG> I'm curious how you think about the service from our customers' viewpoint.</P> <P style="margin-top: 20px;"><STRONG>Josh Pointer:</STRONG> What I hear a lot is that the workplace experience today is the endpoint. I've had people on my team for over a year that I've never met in person. It's tough. But one thing that we think really helps is working hard to deliver a good experience. Giving end users the tools they need to do a good job – and providing the user with service that makes doing that job seamless – that's culture, that's experience, and that's what we're doing with Microsoft Managed Desktop.</P> <P style="margin-top: 20px;"><STRONG>Beverley:</STRONG> The best thing I heard was a customer who said they call it "Microsoft Magic Desktop."</P> <P style="margin-top: 20px;">And that's from an IT service pro. Of course that's a great soundbite, but we wanted to get to the "why" – I have an idea, we are proud of the way the service works – but hearing that the pain of enterprise endpoint management – maintaining a "golden' image, gearing up for patch Tuesdays, pulling all-nighters during "zero day" events – was eased, relieved, erased – that means a lot.</P> <P style="margin-top: 20px;"><STRONG>Josh:</STRONG> The software isn't getting smaller – it evolves to offer new features and meet new needs, like hybrid work. The customer estate isn't getting smaller – or simpler –mergers and acquisitions mean combining systems, combining philosophies. Some enterprises have had to have a "make do" approach with limited resources – all of these point to increasing complexity. And it's not a race with a start and an end. It's the way of the world.</P> <P style="margin-top: 20px;">So there's a "clean start" kind of feeling with Managed Desktop. The idea was consolidating identity and management and security and taking that off the customer's plate would have long-term value. And then letting us manage that complexity – letting Microsoft manage Microsoft products – it has a lot of appeal.</P> <P style="margin-top: 20px;"><STRONG>Beverley:</STRONG> That clean start approach showed up for a customer where we had existing hardware that we flashed from their own 'Golden image' to Microsoft Managed Desktop and users said they could feel the difference – same computer, but a better experience.</P> <P style="margin-top: 20px;"><STRONG>Lior:</STRONG> I'm calling that the "inspiring experience."</P> <P style="margin-top: 20px;"><STRONG>Josh:</STRONG> a lot of it is just un-breaking the experience – but yeah, that's my point – if you have the ability to give someone a lighter machine - if you can make it boot faster instead of telling them to turn it on and go get a coffee – that's the experience I have on my cell phone, on my tablet…that's the experience we want to deliver, that customers want for their people</P> <P style="margin-top: 20px;"><STRONG>Beverley:</STRONG> When younger employees are interviewing for positions, that's the experience they expect. Customers don't want to lose talent because of their tech. But it's hard to do well while also working on the business challenges, and security, and all the routine maintenance of large estates.</P> <P style="margin-top: 20px;"><STRONG>Lior:</STRONG> We'll have to come back to some of these topics I feel there's a lot here, but let's keep it a blog and not a book – thank you both for your time.</P> <P style="margin-top: 20px;">For more information about the Microsoft Managed Desktop service reach out to your Microsoft rep or visit - and know that we'll have more to share with you soon.</P> <HR /> <P style="margin-top: 20px;">Return to the <A href="" target="_self">Microsoft Managed Desktop blog home page</A></P> Wed, 30 Mar 2022 14:43:24 GMT Lior_Bela 2022-03-30T14:43:24Z What does it mean to empower IT? <DIV id="tinyMceEditorJen Carlston_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><LI-VIDEO vid="" align="center" size="medium" width="400" height="225" uploading="false" thumbnail="" external="url"></LI-VIDEO></P> <P>&nbsp;</P> <P>We’re excited to share a <A href="#" target="_blank" rel="noopener">new animated video</A> depicting common endpoint management tasks as they would unfold in a <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> environment.</P> <P><BR />You’ve probably been waiting for this if you’ve seen our explainer videos sharing how we deliver on our service promises of <A href="#" target="_blank" rel="noopener">fantastic device experiences</A> and <A href="#" target="_blank" rel="noopener">expert security monitoring</A>.</P> <P><BR />This <A href="#" target="_blank" rel="noopener">4-minute “day in the life” narrative</A>, gives you a glimpse of how Microsoft Managed Desktop empowers IT pros to add value to core business objectives.</P> <P><BR />Whether you’re a seasoned endpoint manager or a curious business professional, we think you’ll enjoy getting to know Remy, an IT pro responsible for provisioning, maintaining, protecting, and supporting more than 5,000 user devices in an enterprise environment.</P> <P><BR />How will Remy address the urgent requirements of stakeholders throughout the organization? How does Microsoft Managed Desktop streamline the effort?</P> <P><BR /><A href="#" target="_blank" rel="noopener">You’ll have to watch the video.</A></P> <P>&nbsp;</P> <P>Careful observers may also notice a few Easter eggs. Okay, more than a few. The IT experts in our engineering organization were deeply involved at every stage of production, and suffice it to say, we had fun putting this together.</P> <P><BR /><EM>What was your favorite part of the narrative? Did you catch any Easter eggs? Are there other scenarios you’d like to see Remy resolve in a future narrative? Please leave comments so our engineers know you appreciate their creativity and sense of humor.</EM></P> Thu, 06 May 2021 19:21:25 GMT Meg Muran 2021-05-06T19:21:25Z Workplace devices are the new “free snacks” <P>Onsite gyms. Stocked refrigerators and gourmet cafeterias. Catered morale events and offsite retreats. Hallway conversations and conference room whiteboarding sessions. If workplace facilities and perks help people feel more comfortable, productive, and valued, those investments stop paying off when most people work remotely.</P> <P>&nbsp;</P> <P>Let’s face it: the sudden global migration from on-premises to work-from-anywhere computing has transformed the device user experience into the&nbsp;<EM>entire</EM>&nbsp;workplace experience.</P> <P>&nbsp;</P> <P>Many organizations have understandably deprioritized user experience in the face of economic pressures and security threats that have strained IT bandwidth during the transition.</P> <P>&nbsp;</P> <P>What does that look like? Devices that hang or crash, taking 10 or more minutes to reboot. Disruptive remote troubleshooting sessions. Important files getting lost in email – and worse: version control issues – as colleagues adopt digital collaboration tools.</P> <P>&nbsp;</P> <P>When the device is the only conduit for literally all workplace experiences, there are no free snacks to balance out the inconveniences, disruptions, and frustrations adding up over the course of months.</P> <P>&nbsp;</P> <P>More likely than not, your organization can relate. Analyst Josh Bersin finds the&nbsp;<A href="#" target="_blank">#1 employee concern is tech for remote work</A>. IDG reports that&nbsp;<A href="#" target="_blank">44% of organizations say they need new tech to address the new work dynamic</A>. And AppDynamics says that&nbsp;<A href="#" target="_blank">61% of IT professionals feel more pressure at work than ever</A>.</P> <P>&nbsp;</P> <H2>Accelerating the journey to modern management</H2> <P>As a senior program manager with the Microsoft Managed Desktop customer acceleration team, I help customers modernize endpoint management to delight end users, protect data, and reclaim IT bandwidth for digital transformation.</P> <P>&nbsp;</P> <P>If you share these goals, I encourage you to check our documentation to help you&nbsp;<A href="#" target="_blank">get ready for Microsoft Managed Desktop enrollment</A>. It covers prerequisites, readiness tools, app preparation, environment configuration, and other tasks you’ll encounter as you work to modernize.</P> Thu, 13 Jan 2022 00:27:01 GMT ChrisSweeneyMSFT 2022-01-13T00:27:01Z The Shiproom: Prioritizing user experience with security <P><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IGMquote.png" style="width: 999px;"><img src=";px=999" role="button" title="IGMquote.png" alt="IGMquote.png" /></span></A></P> <P>&nbsp;</P> <P>Keeping up with <A href="#" target="_blank" rel="noopener">The Shiproom</A> is always worthwhile, but I’m especially excited to <A href="#" target="_blank" rel="noopener">share this episode</A> highlighting IGM Financial and its path to modernization via <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A>.</P> <P>&nbsp;</P> <P><A href="#" target="_blank" rel="noopener">Keran McGuire</A>, VP of Infrastructure Services at <A href="#" target="_blank" rel="noopener">IGM Financial</A>, shares how the organization of 5,000 decided to outsource desktop management, and why user experience and security were essential to their vendor selection.</P> <P>&nbsp;</P> <P data-unlink="true">I helped introduce&nbsp;Microsoft Managed Desktop as a possible solution for IGM, so I’m biased, but any of our blog readers should make a point of watching this episode. And it’s not only because Brad Anderson&nbsp;interviews are both insightful and distinctly hilarious.</P> <P>&nbsp;</P> <P>IGM exemplifies key market segments where the Microsoft Managed Desktop value prop resonates.</P> <P>&nbsp;</P> <P><STRONG>Starting fresh:&nbsp;</STRONG>We see traction among mergers, acquisitions, joint ventures, divestitures, and well-funded startups. IGM Financial was likewise divesting its IT services from a sister company, Canada Life, and had a chance to start fresh. These organizations typically have mature leadership, a desire to be modern from the start, and a strong preference to scale IT investments over time instead of incurring technical debt at the outset.</P> <P>&nbsp;</P> <P><STRONG>UX-obsessed:</STRONG> IGM’s prioritization of user experience in the managed desktop solution is a clear trend among a growing number of organizations that <A href="#" target="_blank" rel="noopener">recognize device productivity as a driver of job satisfaction</A>.</P> <P>&nbsp;</P> <P><STRONG>Security-minded:</STRONG> Highly-regulated market segments like financial services, healthcare, and government are rarely on the bleeding edge of technology adoption. But, as Keran describes with IGM, the unique combination of security and productivity is a game changer. I’ve been lucky to tap the expertise of my colleague, technical specialist&nbsp;<A href="#" target="_blank" rel="noopener">Eric DeLorme</A>, to help such customers evaluate Microsoft Managed Desktop against their stringent security requirements.</P> <P>&nbsp;</P> <P>If your organization fits any of those trends, you owe it to yourself to learn about Keran’s experience leading IGM to Microsoft Managed Desktop.</P> <P>&nbsp;</P> <P><LI-VIDEO vid="" align="center" size="medium" width="400" height="225" uploading="false" thumbnail="" external="url"></LI-VIDEO></P> <P>&nbsp;</P> <P><EM>What’s your favorite moment between Brad and Keran? Share your feedback in the comments, and be sure to <A href="#" target="_blank" rel="noopener">subscribe to our blog</A> for more great content about Microsoft Managed Desktop.</EM></P> <P>&nbsp;</P> Wed, 12 Jan 2022 18:00:38 GMT Bradley Dupay 2022-01-12T18:00:38Z What expert security monitoring looks like <P><A href="#" target="_blank" rel="noopener"><SPAN class="TextRun Highlight BCX8 SCXW94563143" data-contrast="none"><SPAN class="NormalTextRun BCX8 SCXW94563143"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sec Ops Blog Header.png" style="width: 999px;"><img src=";px=999" role="button" title="Sec Ops Blog Header.png" alt="Sec Ops Blog Header.png" /></span></SPAN></SPAN></A></P> <P>As a <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> sales specialist, I regularly meet with 5,000-seat organizations that invest heavily in security expertise, training, tools, and services to keep their endpoints secure and up-to-date. I also talk with 20,000-seat organizations that invest precious IT resources elsewhere, as they perceive a low risk of attracting the notice of hackers.</P> <P>&nbsp;</P> <P>Wherever a given organization falls on this spectrum, there’s usually a moment when the discussion turns to security monitoring – a “magic” moment when executives and IT pros alike truly begin to realize the scale of the security expertise and infrastructure protecting Microsoft Managed Desktop customers.</P> <P>&nbsp;</P> <P>I’m excited to share <A href="#" target="_blank" rel="noopener">this engaging 4-minute video</A> about Microsoft Managed Desktop security operations because it makes that magic moment accessible to organizations beyond our individual customer conversations.</P> <P>&nbsp;</P> <P>The video does a great job of explaining how Microsoft Managed Desktop:</P> <UL> <LI>extends Microsoft’s own protections to improve the security of user devices</LI> <LI>supports customers in protecting the rest of their IT environment, and</LI> <LI>helps customers improve their protection against security risks over time.</LI> </UL> <P>&nbsp;</P> <P>I think you’ll enjoy this animated video. I’m especially interested to hear if you reach the same magic moment my customers experience in our live conversations. If so, I hope you’ll connect with your Microsoft account team to find out whether Microsoft Managed Desktop could be a fit for your organization.</P> <P>&nbsp;</P> <P><EM>If you’re interested in Microsoft Managed Desktop, be sure to <A href="#" target="_blank" rel="noopener">share the video</A> with your colleagues, <A href="#" target="_blank" rel="noopener">subscribe to our blog</A>, and <A href="#" target="_blank" rel="noopener">contact us</A> to learn more. What do you think about Microsoft Managed Desktop’s sophisticated security? Please leave a comment and join the discussion!</EM></P> Thu, 06 May 2021 19:21:20 GMT Emilio Matt 2021-05-06T19:21:20Z Success story: SA Power Networks <P><SPAN data-contrast="auto"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SAPN Blog Banner.png" style="width: 999px;"><img src=";px=999" role="button" title="SAPN Blog Banner.png" alt="SAPN Blog Banner.png" /></span></SPAN></P> <P><SPAN data-contrast="auto">I’m excited to showcase a digital transformation story that shows what can happen when you give your brightest IT talent room to focus on strategic innovation.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="auto">SA Power Networks</SPAN></A><SPAN data-contrast="auto">, an energy company I’ve partnered with here in Australia the past couple of years, is using&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="auto">Microsoft Managed Desktop</SPAN></A><SPAN data-contrast="auto">&nbsp;to move endpoint management and security to the cloud for Microsoft experts to manage.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">This approach to modernization has made desktop management evergreen, dynamic, and better able to keep pace with evolving business needs.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">But there are even more dramatic impacts to user satisfaction, IT agility, and even a “digital utility of the year” award – all of which directly stem from the transition to Microsoft Managed Desktop.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">If your business needs modernization or you have an increasingly mobile workforce, I hope you’ll&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="auto">read and share the case study</SPAN></A><SPAN data-contrast="auto">, and then <A href="#" target="_blank" rel="noopener">reach out to your Microsoft account team</A> to request more information about Microsoft Managed Desktop.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><I><SPAN data-contrast="auto">What endpoint management challenges are holding you back from achieving your innovation roadmap? Please share in the comments and be sure to<A href="#" target="_blank" rel="noopener"> </A></SPAN></I><A href="#" target="_blank" rel="noopener"><I><SPAN data-contrast="auto">subscribe to our blog</SPAN></I></A><I><SPAN data-contrast="auto"> to keep current with the latest information.&nbsp;</SPAN></I><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</SPAN></P> Thu, 06 May 2021 19:21:18 GMT Andrew Lowson 2021-05-06T19:21:18Z Study: Microsoft Managed Desktop saves time and costs <P><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Forrester TEI Blog Header.jpg" style="width: 999px;"><img src=";px=999" role="button" title="Forrester TEI Blog Header.jpg" alt="Forrester TEI Blog Header.jpg" /></span></A></P> <P>&nbsp;</P> <P>It’s been clear to me from my very first days working on end user computing that there’s real value in delivering <A href="#" target="_blank" rel="noopener">fantastic user experiences</A> without the typical IT hassles of securing and updating devices.</P> <P><BR />Since we first introduced this vision to our customers, we’ve worked to answer questions regarding the returns on the Microsoft Managed Desktop investment, and how long they take to materialize.</P> <P><BR />We helped the earliest Microsoft Managed Desktop customers build frameworks to analyze the costs and benefits of deployment. We have collaborated closely with these first cohorts to expand our understanding of real-world conditions in customer environments, and to refine our service roadmap accordingly.</P> <P><BR />Now, I’m happy to share that the number-crunching ought to be much easier for organizations that are considering Microsoft Managed Desktop.</P> <P><BR />We recently commissioned Forrester to study <A href="#" target="_blank" rel="noopener">the total economic impact of Microsoft Managed Desktop</A>. The total economic impact approach allows us to showcase hard cost savings alongside softer benefits, such as the value of an endpoint manager’s time saved on repetitive tasks. It even touches on benefits that are harder to quantify, such as the <A href="#" target="_blank" rel="noopener">positive impact of a great user experience on employee sentiment</A>, or the value of averting a major security breach.</P> <P><BR />Forrester conducted primary research with four customers and details how Microsoft Managed Desktop delivered key outcomes in the following areas:</P> <UL> <LI>Improved user satisfaction and productivity.</LI> <LI>Reduced the time spent sourcing, configuring, and deploying devices.</LI> <LI>Empowered their IT teams.</LI> <LI>Improved endpoint security by consolidating endpoint protection</LI> </UL> <P>Using the firsthand experience of these Microsoft Managed Desktop customers, Forrester profiled the following composite organization.</P> <P class="lia-indent-padding-left-30px"><BR />“A global, multibillion-dollar business-to-consumer organization that provides sales, customer support, and service/warranty support for its consumer products in high volume. The organization has $1.5 billion in revenue and 5,000 Windows desktops and laptops. The organization replaces a third of its endpoints to Microsoft Managed Desktop each year as part of its three-year replacement cycle.”</P> <P><BR />For such an organization, Forrester projects a net benefit of $8 million over four years, realizing positive returns on the Microsoft Managed Desktop investment as early as the first year. The study exposes all of its assumptions and calculations to help organizations understand the framework and apply it to their own situation.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>Personally, I was most excited to see that the two largest areas of ROI were:</P> <UL> <LI>reducing spend on software tools that are redundant to Microsoft 365 features fully deployed by the service, and</LI> <LI>reducing IT bandwidth previously required to set users up with new devices.</LI> </UL> <P><BR />Most of the IT professionals I’ve met would agree that their least rewarding work is getting users set up from zero to productive on a new device.</P> <P><BR />What could be better than cutting costs by offloading your least rewarding tasks so you can focus on more strategic work that drives the company forward?</P> <P><BR />It’s especially gratifying to share this study in an era when so many organizations are seeking to optimize their systems for remote work and do more with less. If you’re in this boat, <A href="#" target="_blank" rel="noopener">read the full study</A> and see how it can help you formulate your plan.</P> <P><BR /><EM>What did you find most surprising about the study’s findings? How is your organization struggling to build a business case for modernization? Please share in comments and be sure to <A href="#" target="_blank" rel="noopener">subscribe to our blog</A> for more useful details on <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A>.</EM></P> <P>&nbsp;</P> <P><EM><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Forrester TEI MMD infographic.jpg" style="width: 999px;"><img src=";px=999" role="button" title="Forrester TEI MMD infographic.jpg" alt="Forrester TEI MMD infographic.jpg" /></span></A></EM></P> Tue, 29 Jun 2021 17:03:13 GMT JeffreyShomper 2021-06-29T17:03:13Z The Shiproom: Leadership amid rapid transformation <P><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="The Shiproom Lloyds Bank Blog Header.jpg" style="width: 621px;"><img src="" width="621" height="325" role="button" title="The Shiproom Lloyds Bank Blog Header.jpg" alt="The Shiproom Lloyds Bank Blog Header.jpg" /></span></A></P> <P>&nbsp;</P> <P>When&nbsp;<A href="#" target="_blank">Simon Bullers</A>&nbsp;joined&nbsp;<A href="#" target="_blank">Lloyds Banking Group</A>&nbsp;as director of engineering in 2017, he wanted to end the cycle of multi-year platform migration projects in favor of modern management. In less than three years, he has led his conservative financial institution of 90K employees through digital transformation using&nbsp;<A href="#" target="_blank">Microsoft Managed Desktop</A>.<BR /><BR /></P> <P>For an industry that isn’t known for rapid transformation, how did Simon bring about those changes?<BR /><BR /></P> <P>In this episode of&nbsp;<A href="#" target="_blank">The Shiproom</A>&nbsp;– Brad Anderson’s quirky interview series with tech leaders – Simon shares a number of insights for leaders facing big challenges, such as:<BR /><BR /></P> <UL> <LI>Embracing massive change within a highly regulated institution</LI> <LI>Working backwards from the destination, not forward from the status quo</LI> <LI>Using technology not for the sake of technology, but to improve your core focus, and</LI> <LI>Staying grounded in the face of crisis or uncertainty.</LI> </UL> <P>And if that isn’t compelling enough, you won’t want to miss how the conversation turns to narwhals, sharknadoes, and ancient currencies.&nbsp;</P> <P>&nbsp;</P> <P><LI-VIDEO vid="" align="center" size="medium" width="400" height="225" uploading="false" thumbnail="" external="url"></LI-VIDEO></P> <P>&nbsp;</P> <P>We’ve put together a case study about <A href="#" target="_blank">deploying Microsoft Managed Desktop at Lloyds Banking Group</A> so you can go deeper.<BR /><BR /></P> <P><EM>What’s your favorite moment between Brad and Simon? Share your feedback in the comments, and be sure to <A href="#" target="_blank" rel="noopener">subscribe to our blog</A> for more great content about Microsoft Managed Desktop.</EM></P> Wed, 12 Jan 2022 18:30:54 GMT Jared_Lambert 2022-01-12T18:30:54Z Customer Spotlight: Lloyds Banking Group <P><SPAN class="TextRun SCXW76477678 BCX0" data-contrast="auto"><SPAN class="NormalTextRun SCXW76477678 BCX0"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Lloyds Banking Group Blog Header.png" style="width: 999px;"><img src=";px=999" role="button" title="Lloyds Banking Group Blog Header.png" alt="Lloyds Banking Group Blog Header.png" /></span></SPAN></SPAN></P> <P>&nbsp;</P> <P>We’re excited to share<A href="#" target="_blank" rel="noopener"> today’s news announcing a strategic partnership between Microsoft and Lloyds Banking Group</A> (LBG), which will accelerate LBG’s digital transformation. The partnership features “the development of Microsoft Managed Desktop offering, productivity tools within Office 365, the robust security capability of Windows10 and an advanced device solution to support evergreen currency management.”</P> <P>&nbsp;</P> <P>According to <A href="#" target="_blank" rel="noopener">John Chambers</A>, Group Chief Information Officer of Lloyds Banking Group: “As part of our digital transformation we’re creating a modern digital workplace and I am really excited about the impact of this new technology. A core principle of Microsoft Managed Desktop is the idea that an evolved approach can give colleagues fantastic experiences on workplace devices that stay current and secure with Microsoft 365. We are confident that prioritising a modern and enjoyable workspace will significantly improve our colleague experience.”</P> <P>&nbsp;</P> <P>Of course, if you’ve followed Microsoft Managed Desktop since the <A href="#" target="_blank" rel="noopener">earliest announcement</A> of our service, you already know LBG was one of our first collaborators in bringing our vision to life. And if you attended our session at Ignite 2019 delivered by Microsoft Managed Desktop General Manager <A href="#" target="_blank" rel="noopener">Bill Karagounis</A>, you heard directly from Engineering Director and Group CIO <A href="#" target="_blank" rel="noopener">Simon Bullers</A> about LBG’s vision to move beyond the <A href="#" target="_blank" rel="noopener">oppressive costs, IT demands</A> and the <A href="#" target="_blank" rel="noopener">user experience impact</A> of maintaining its legacy environment in favor of a modern, evergreen workplace.</P> <P>&nbsp;</P> <P>So what’s the big deal about today’s announcement?</P> <P>&nbsp;</P> <P>When we started working with LBG in 2017, we already knew customers were challenged to stay current with Microsoft 365. But our collaboration with LBG gave us deep insights into the magnitude of that challenge given the extremes of LBG’s situation.</P> <P>&nbsp;</P> <UL> <LI><STRONG>Scale</STRONG>. LBG’s IT organization was tasked with managing devices for a workforce of 75,000.</LI> <LI><STRONG>Security</STRONG>. LBG is an iconic brand in a conservative, highly regulated industry – and it’s a pillar of the UK economy – so any proposed solution had to meet a high bar for security, stability, efficiency, and fault tolerance.</LI> <LI><STRONG>Complexity</STRONG>. LBG is a multifaceted organization that has built complex solutions to solve many different business workloads. This is a <A href="#" target="_blank" rel="noopener">common situation</A> for many enterprises, and a considerable challenge to move to a consistent, modern environment without impeding day-to-day operations. (Watch the <A href="#" target="_blank" rel="noopener">Ignite session recording</A> starting at 23:40 for more details.)</LI> </UL> <P>&nbsp;</P> <P>Our collaboration with LBG provided an invaluable opportunity to refine our vision and stress-test our solution to deliver <A href="#" target="_blank" rel="noopener">fantastic device experiences</A> with security and agility at scale, and thereby accelerate the enterprise journey to a modern workplace.</P> <P>&nbsp;</P> <P>After two years of close collaboration, we are celebrating LBG’s decision to accelerate its digital transformation by deploying Microsoft Managed Desktop across its entire Group. It’s a major milestone in our service evolution, signifying that our approach has earned the confidence of one of the world’s largest and best-known financial institutions.</P> <P>&nbsp;</P> <P>LBG is just one of many customer and partner collaborations that have informed our service evolution. If you’re interested in exploring Microsoft Managed Desktop for your organization, please <A href="#" target="_blank" rel="noopener">contact us</A>, check out our <A href="#" target="_blank" rel="noopener">website</A>, and subscribe to our <A href="#" target="_self">blog</A> to keep up with our news and information about our approach to modern management.</P> <P>&nbsp;</P> <P><EM>What’s the most arduous challenge you face in digital transformation? Please comment below.</EM></P> Thu, 06 May 2021 19:21:12 GMT Jared_Lambert 2021-05-06T19:21:12Z Microsoft Managed Desktop Can Help Boost Engagement <P><A href="#" target="_blank" rel="noopener" aria-label="Download the Report"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WordCloud - MMD Can Help Boost Engagement 2-01.png" style="width: 998px;"><img src=";px=999" role="button" title="WordCloud - MMD Can Help Boost Engagement 2-01.png" alt="WordCloud - MMD Can Help Boost Engagement 2-01.png" /></span></A></P> <P>A core principle of <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> is the notion that modern management can give people fantastic experiences on workplace devices that stay current and secure with Microsoft 365.</P> <P>&nbsp;</P> <P>What has been hard to quantify, though, is whether end users care – or even notice – how modern management changes their device experiences.</P> <P>&nbsp;</P> <P>That’s why we partnered with <A href="#" target="_blank" rel="noopener">Qualtrics</A> – a leading experience management company – to measure the impact of workplace device experiences on employee sentiments that can affect their level of job engagement.</P> <P>&nbsp;</P> <P>Although <A href="#" target="_blank" rel="noopener">this initial study</A> was limited in scope, the resulting analysis suggests <A href="#" target="_blank" rel="noopener">the Microsoft Managed Desktop architecture and approach to device management</A> has a dramatic impact on the way people feel about their productivity, their impact, their companies – and how well they feel valued by their employer.</P> <P>&nbsp;</P> <H3><FONT color="#333399">About the study</FONT></H3> <P>The study was designed to help measure the impact of device experiences on the way people feel about their jobs, their impact, and their organizations.</P> <P>&nbsp;</P> <P>We decided to study customer organizations who were in the process of deploying Microsoft Managed Desktop to modernize their workplace computing. We invited several customer organizations based on deployment size, status, and duration. Two organizations opted in based on their ability to participate during a set timeline for the initial study. One organization is based in APAC, and the other is based in EMEA.</P> <P>&nbsp;</P> <P>For each participating customer organization, Qualtrics conducted a branded study with a prize drawing incentive. The studies queried two groups of participants within each customer organization:</P> <UL> <LI>Microsoft Managed Desktop users, meaning people using the modern devices that we configure and manage to prioritize a user experience that’s secure, modern, and enjoyable.</LI> <LI>Non-users, meaning a control group of people who were using workplace devices with traditional management principles.</LI> </UL> <P>Suffice it to say, the results were compelling. Check out these key takeaways, and then be sure to <A href="#" target="_blank" rel="noopener">view the full report</A>.</P> <P>&nbsp;</P> <P><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Microsoft Managed Desktop Employee Sentiment Study Key Takeaways.jpg" style="width: 999px;"><img src=";px=999" role="button" title="Microsoft Managed Desktop Employee Sentiment Study Key Takeaways.jpg" alt="Microsoft Managed Desktop Employee Sentiment Study Key Takeaways.jpg" /></span></A></P> <P>&nbsp;</P> <H3><FONT color="#333399">What does this mean?</FONT></H3> <P>As Microsoft Managed Desktop General Manager <A href="#" target="_blank" rel="noopener">Bill Karagounis</A>&nbsp;recently observed&nbsp;, a&nbsp;<A href="" target="_blank" rel="noopener">“cost center” mentality</A> complicates IT environments and device management, taxing users in the form of lost productivity and increasing frustration with IT. We know this from anecdotal evidence we’ve collected in the course of collaborating with customers and partners over the last few years.</P> <P>&nbsp;</P> <P>Now, we have a compelling analysis that supports our vision – and for anyone who’s ready for a new normal in workplace computing, that data will help build a business case for modernization.</P> <P>&nbsp;</P> <P>Beyond that, this report gives us a moment to reflect on the clarity of the Microsoft mission “<STRONG>to empower every person and every organization on the planet to achieve more.</STRONG>”</P> <P>&nbsp;</P> <P>Work is a part of life, but it’s not the entirety of life. Microsoft Managed Desktop is helping people feel happier, more productive, and more valued in their work lives – which gives them more time to spend outside of work.</P> <P>&nbsp;</P> <P>We are excited to share more about our management approach in the coming weeks so that every Microsoft 365 customer can apply our principles in their journey to a modern workplace. <A href="#" target="_blank" rel="noopener">Subscribe to our blog</A>, and you’ll be the first to know. Or, if you’d like more information about using Microsoft Managed Desktop to accelerate digital transformation, please <A href="#" target="_blank" rel="noopener">contact us</A>.</P> <P>&nbsp;</P> <P><EM>What insights or questions do you have about our Qualtrics study? Please comment below and share your feedback.</EM></P> <P>&nbsp;</P> Wed, 12 Feb 2020 22:44:50 GMT Jimin_Li 2020-02-12T22:44:50Z Undervaluing Device Management is Bad for Business <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Caution.jpeg" style="width: 999px;"><img src=";px=999" role="button" title="Caution.jpeg" alt="Caution.jpeg" /></span></P> <P>&nbsp;</P> <P><EM>Why is it so easy to fall behind on keeping workplace user devices <A href="#" target="_blank" rel="noopener">secured, productive</A> and <A href="#" target="_blank" rel="noopener">enjoyable to use</A>?</EM></P> <P>&nbsp;</P> <P>That’s the question my team began investigating a few years ago on our mission to help customers accelerate their paths to a modern workplace.&nbsp;</P> <P>&nbsp;</P> <P>Among businesses that fall behind, technology is commonly considered overhead – a necessary cost that must be controlled over time, while other, core competencies drive profitability and competitive differentiation. That mindset is understandable: device management is almost no one’s idea of a core competency.</P> <P>&nbsp;</P> <P>However, we find some business leaders treat technology not as a cost center, but as a core business enabler: a strategic function that fuels growth and innovation. These organizations recognize that underinvesting in technology can compromise crucial business functions, waste their people’s time, and drive down employee sentiment <SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">– </SPAN>introducing risks, inefficiencies, and distractions that can cap overall company performance.</P> <P>&nbsp;</P> <P>Imagine your conference call is about to begin, but your device is going to take another five minutes to boot. Or imagine your device crashes midway into a customer presentation, and it takes ten minutes to get your slides back onscreen. Experiences like that quickly frustrate your people, which could give your business a reputation for being out of date – and out of touch.</P> <P>&nbsp;</P> <P>My team has been collaborating with customers over the past few years to understand and work to overcome the technical and business challenges that keep organizations from delivering <A href="#" target="_blank" rel="noopener">secure, modern, and fantastic device experiences</A> with Microsoft 365.</P> <P>&nbsp;</P> <P>The result is&nbsp;<A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A>: a&nbsp;cloud-based&nbsp;IT&nbsp;management&nbsp;and&nbsp;security​ monitoring&nbsp;service&nbsp;that&nbsp;improves productivity by delighting&nbsp;users&nbsp;and&nbsp;empowering&nbsp;IT to focus on core business goals.​</P> <DIV>&nbsp;</DIV> <P>One enterprise customer had an average 18-minute boot sequence, largely due to its hybrid mix of desktop security agents running redundant functionality. Microsoft Managed Desktop has replaced that experience with a new boot sequence averaging under 30 seconds. Saving 17.5 minutes per day, times 240 workdays per year, reclaims <STRONG>70 productive hours for every user</STRONG>. For a company of 2,500 people, <EM>that’s more than 150,000 hours reclaimed per year</EM>. The financial saving or efficiency gain for this one item alone can be a huge win.</P> <P>&nbsp;</P> <P>In our next post, we’ll share even more compelling data about how Microsoft Managed Desktop has helped customers fuel core business impact by modernizing device management. This post examines how a “cost center” mindset can cap an organization’s potential for productivity and innovation.</P> <P>&nbsp;</P> <H3><FONT color="#333399">Maintaining a complex environment</FONT></H3> <P>Devices house a delicate ecosystem that is always evolving in tandem with innovation and security threats. That ecosystem includes the device hardware, apps, drivers, and the operating system (or platform software) that enables all those components to function together.</P> <P>&nbsp;</P> <P>Any change to the operating system can interfere with the way apps and drivers interact with the new platform version as deployed on any given device model.</P> <P>&nbsp;</P> <P>To mitigate such risks to user productivity, IT typically researches and tests each combination of hardware and software for compatibility with the new platform version prior to deployment. If a company’s combination of apps, drivers, hardware and operating system don’t reliably work together, IT then takes the role of system integrator for a set of components that may have never been tested together anywhere in the world.</P> <P>&nbsp;</P> <P>Without access to most of the code in this unique set of componentry, IT has the unenviable task of lobbying third parties to debug and fix issues – which can take months – and if they are successful, they then test, re-integrate, and test again ad infinitum until the system works. This is highly redundant and wasteful work.</P> <P>&nbsp;</P> <P>Worse, IT seldom receives fixes for everything. Instead, IT may have to release a set of software, drivers and platform componentry that “kinda” works. The end user then gets to discover the instability of the unique integration package on their own, randomly impeding productivity and steadily building frustration with IT.</P> <P>&nbsp;</P> <P>We see evidence of this effect every day when we look at performance issues like system crashes. When we compare the crash rates of Microsoft Managed Desktop devices to the rest of the corporate devices that send diagnostic data to Microsoft, <STRONG>we see that non-Microsoft Managed Desktop corporate machines, on average, have four times the system crash rate of Microsoft Managed Desktop devices</STRONG>. This is an example of the benefit of an architected service like Microsoft Managed Desktop <SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">– </SPAN> tested and verified by Microsoft engineers.</P> <P>&nbsp;</P> <H3><FONT color="#333399">Sweating assets</FONT></H3> <P>The “cost center” mentality keeps devices in production until assets are fully depreciated, or longer, which adds to the challenge of managing complexity. Software evolves faster than hardware, so a device manufactured five years ago typically can’t activate all new software or platform features.</P> <P>&nbsp;</P> <P>For example, Windows Hello uses facial recognition to help eliminate high-friction password security from the user experience. This provides a dramatically more secure environment; however, older devices don’t have adequate hardware to perform facial recognition.</P> <P>&nbsp;</P> <P>Imagine you have a five-year device refresh schedule in an organization of 2,500 users who are evenly spread across five user profiles. Each year, your IT team selects five device models suited to those profiles, placing an order for 100 of each model. That means you have 25 device models deployed at any given time – but, realistically, it’s 30, if a handful of six-year-old devices are still deployed for various reasons.</P> <P>&nbsp;</P> <P>A shorter, three-year device refresh schedule would have 15 instead of 30 device models to test with every quality or feature update to the operating system. If your organization has 200 apps, and each app takes somewhere between one and 16 hours to test on the platform on each device model, you can see how halving the number of device models could significantly decrease IT bandwidth required to update. That’s particularly true of the older device models, which are least likely to support new features of the platform.</P> <P>&nbsp;</P> <P>On the security front, risks of keeping older assets can be more dire. Every month using an unpatched system is an extra month for malicious actors to identify and exploit vulnerabilities. Imagine one of the five-year-old device models can’t take a monthly quality update because the touchpad driver for the device keeps crashing, and the small ISV that wrote the touchpad driver no longer supports the driver. If you can no longer deploy quality updates to this part of your estate, these devices are locked in a permanent state of vulnerability and must be managed differently.</P> <P>&nbsp;</P> <H3><FONT color="#333399">Tough choices for IT</FONT></H3> <P>Treating technology as overhead year after year invariably pushes IT organizations to do more with less, forcing impossible decisions that merely defer, transfer, and compound the costs of staying current. Meanwhile, the resulting compromises begin to atrophy user experience – or even user productivity.</P> <P>&nbsp;</P> <P>When corporate policy mandates devices stay in production far beyond their peak functional value, do you deploy limited IT bandwidth on hundreds or thousands of hours researching, testing, and deploying updates? Not if you don’t have the personnel, or the budget to outsource. The pragmatic and quite common approach is to wait a year or two for app publishers to deliver new versions that are compatible with the platform updates.</P> <P>&nbsp;</P> <P>Or, what if your commonly-used in-house application doesn’t support the new platform, and updates are not on your development team’s roadmap for another 24 months? Your only option is to stop updating the platform software – at least for devices that require that application – and hope for the best.</P> <P>&nbsp;</P> <P>But those decisions affect the rest of the organization in ways that may not be intuitive for a business analyst to correlate on a balance sheet.</P> <P>&nbsp;</P> <H4><FONT color="#333399">Performance</FONT></H4> <P>Enterprise platform software licensing typically includes a regular pace of updates over the contract duration. Windows releases monthly quality updates that address bugs and vulnerabilities, and feature updates twice a year that add new functionality and help improve things like CPU performance and battery life.</P> <P>&nbsp;</P> <P>Those updates reflect a part of your contract fees. By failing to install the updates you’ve paid for, you’re leaving money on the table – along with the significant value they can provide. If new productivity and collaboration tools accelerate your throughput, turnaround times, or client responsiveness, everybody wins.</P> <P>&nbsp;</P> <H4><FONT color="#333399">Agility</FONT></H4> <P>A regular pace of updates delivers change in manageable doses. If you defer feature updates for 18 or 24 months, you’re queuing up a lot of changes to the look, feel, and functionality of the platform and the user experience. That can be disorienting enough to require costly, time-consuming change management initiatives and training to help your people adapt. The planning alone can sap bandwidth from enterprise leadership in the months prior to a major update.</P> <P>&nbsp;</P> <P>Once you fall behind on updates, it’s increasingly difficult to move the entire environment forward in tandem, causing a downward spiral: the more heterogeneous the device configurations, the longer it takes to move everything forward.</P> <P>&nbsp;</P> <P>Meanwhile, as devices age, device performance becomes less stable: third party vendors start to lose support for the operating system, and fixes start being bolted on to fill the cracks. The PC you end up running after a time can become a fragile concoction of compromises, increasingly vulnerable to a high-severity security breach. Complex, legacy environments can quickly paralyze an IT organization that’s perennially tasked to achieve more despite budget and headcount reductions.</P> <P>&nbsp;</P> <P>It’s worth noting that Microsoft Managed Desktop is already upgrading customers from the Windows 10, version 1903 feature release to Windows 10, version 1909, which was released in November. Due to the platform innovations, architecture of the Microsoft Managed Desktop environment, and unflinching focus on keeping customers up to date, this Windows feature update takes a mere two-and-a-half minutes to install on most user devices.</P> <P>&nbsp;</P> <H4><FONT color="#333399">Market perception</FONT></H4> <P>Outdated tools can make your organization look like a troglodyte to potential employees and clients who want modern productivity and collaboration in their workplace culture.</P> <P>&nbsp;</P> <P>And, quite frankly, if you’re bogging your IT organization down with the menial, exponentially spiraling work of device maintenance, you’re not deploying your tech-savviest people to innovate technology solutions to your core business problems and thereby help lift revenues.</P> <P>&nbsp;</P> <H4><FONT color="#333399">Time for a modern mindset</FONT></H4> <P>If your organization views technology as overhead, you are probably experiencing some of these symptoms of a complex, legacy environment. The good news is, Microsoft Managed Desktop offers an accelerated path out of the traditional device management quagmire, and into the reference implementation of a modern workplace based on the Microsoft platform.</P> <P>&nbsp;</P> <P>Best of all, new data from our early adopters has shown extraordinary impact on key business enablement metrics, which we’ll share in a forthcoming post. Please be sure to <A href="#" target="_blank" rel="noopener">subscribe</A> and check back for more news and insights on how our approach fuels core business innovation and <A href="#" target="_blank" rel="noopener">contact us</A> to see if Microsoft Managed Desktop is right for your organization.</P> <P>&nbsp;</P> <P><EM>How does “cost center” thinking affect your IT management? Share your comments below.</EM></P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 06 May 2021 19:21:11 GMT Bill Karagounis 2021-05-06T19:21:11Z Your complete roadmap to Microsoft Managed Desktop <P>We have prepared a roadmap for IT pros, developers, and security experts who want their organizations to pursue Microsoft Managed Desktop as a path to the Modern Workplace. This guide should help you secure organizational buy-in, investigate our solution, and get your systems ready for modern management.</P> <H2>Spread inspiration</H2> <P>To get your business or technology leadership excited about Microsoft Managed Desktop, you might start with these introductory materials about the service features and benefits. For skimmable content that highlights key features and benefits, check out our <A href="#" target="_blank">datasheet</A> and our introductory e-book, <A href="#" target="_blank">“Delight your company with a modern workplace.”</A></P> <P>&nbsp;</P> <P>We also have several short, engaging videos that explain Microsoft Managed Desktop at a high level. You can build cross-organization support by sharing these videos with sales, HR, or other business unit leads who might rally around the vision of frictionless device experiences.</P> <P>&nbsp;</P> <UL> <LI>This <A href="#" target="_blank">introductory video</A> helps busy executives visualize a modern workplace where devices are secure, modern, and backed by Microsoft.</LI> <LI>This <A href="#" target="_blank">animation</A> can get anyone excited about what a fantastic device experience should look like.</LI> <LI>This <A href="#" target="_blank">‘Day In The Life’ animation</A> offers a glimpse of how Microsoft Managed Desktop empowers IT pros to add value to core business objectives.</LI> </UL> <H2>Provide context</H2> <P>To help business decision-makers recognize ways outdated tech is holding back the entire organization, check out some of these key blogs.</P> <P>&nbsp;</P> <UL> <LI>Bill Karagounis has contributed some compelling posts exposing&nbsp;<A href="#" target="_blank">why legacy tech is corrupting workplace device experiences</A>, and&nbsp;<A href="#" target="_blank">why outdated security compounds the problem</A>.</LI> <LI>Our “Ask the Expert” series features insights from visionary&nbsp;<A href="#" target="_blank">business</A>&nbsp;leaders reflecting on digital transformation in their organizations – and how Microsoft Managed Desktop is accelerating the journey.</LI> </UL> <P>This <A href="" target="_blank">case study</A> demonstrates Microsoft Managed Desktop’s dramatic impacts on user satisfaction and the benefits of increased IT agility</P> <H2>Learn the basics</H2> <P>If you’re ready to dig into the nuts and bolts, you’ll find all the latest details on our docs site. Start with our&nbsp;<A href="#" target="_blank">service overview</A>, which covers the basics and provides intuitive links to help you find what you need.</P> <P>&nbsp;</P> <P>Check out&nbsp;<A href="#" target="_blank">Microsoft Managed Desktop and ITIL</A>&nbsp;to understand which parts of the standard IT service model Microsoft Managed Desktop covers, and which you’ll continue to manage (or source through a partner). You’ll also find information regarding the&nbsp;<A href="#" target="_blank">division of responsibilities</A>&nbsp;within Microsoft Managed Desktop.</P> <H2>Build a business case</H2> <P>If you need to justify modernization as a priority for your organization, check out the Forrester&nbsp;<A href="#" target="_blank">thought leadership paper</A>&nbsp;showing sky-high market demand for managed desktop services – and the benefits organizations expect to realize. That should intrigue any leader striving to outpace the competition.</P> <P>&nbsp;</P> <P>The Qualtrics survey data <A href="" target="_blank">here</A> shows jaw-dropping data around employee engagement and user experience benefits for Microsoft Managed Desktop customers.</P> <H2>Start modernizing</H2> <P>For transition planning, check out our&nbsp;<A href="#" target="_blank">getting started guide</A>, which is a great resource for enrollment preparation and for learning the&nbsp;<A href="#" target="_blank">prerequisites</A>.</P> <P>&nbsp;</P> <P>You should know, it’s never been easier to transition to Microsoft Managed Desktop. New programs and partner support solutions are available to accelerate customer transitions – contact your account team or Microsoft Managed Desktop rep for more details.</P> <P>&nbsp;</P> <P>If you’re planning to replace user devices anytime soon, select from the newest models on <A href="#" target="_blank">our list of devices</A> we’ve curated to deliver fantastic experiences with modern management. Not only will you be able to transition those devices to Microsoft Managed Desktop seamlessly, but you can reduce your immediate workload of device research.</P> <H2>Get in touch</H2> <P>If you’re not already working with a Microsoft Managed Desktop expert, reach out to your organization’s Microsoft account team.<BR /><BR /></P> <P>Have you consulted or shared any of the resources we’ve listed here? What are you excited to act on or share with your colleagues? Comment below and let us know how it’s going</P> Thu, 13 Jan 2022 00:25:05 GMT Daniel_Noakes 2022-01-13T00:25:05Z Digital transformation that puts people first <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SG_AskExpert_AliciaAlinia.png" style="width: 999px;"><img src=";px=999" role="button" title="SG_AskExpert_AliciaAlinia.png" alt="SG_AskExpert_AliciaAlinia.png" /></span></P> <P><EM>As chief people officer at UK-based Slater and Gordon, <A href="#" target="_blank" rel="noopener">Alicia Alinia</A> has a track record of people leadership, large-scale transformation, and operational change management in legal services. I recently met Alicia to discuss the impact of digital transformation on Slater and Gordon’s core business and operations.</EM></P> <P>&nbsp;</P> <P><STRONG>Meg Muran (MM):</STRONG> Alicia, I’m curious – what does “digital transformation” look like in a field as traditional as legal services?</P> <P>&nbsp;</P> <P><STRONG>Alicia Alinia (AA):</STRONG> The legal services world has never really gone through the scale of technological disruption we are now facing. Despite regulatory changes in the UK, legal services have still been really well cocooned over the years, providing the same services in the same way. But cloud-based technology has enabled us to consider our industry through a new lens – and to become far more creative about the services we provide.</P> <P>&nbsp;</P> <P>Specifically, we aspire to transform legal services to make our customer the center of every part of our service. Traditional law firms have a partner-centric mindset <SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">– </SPAN>where they view the partners’ profiles as the biggest pull in terms of client attraction. This is part of our shift in mindset to recognize the opportunities in digital transformation. Centering our services around the customer requires massive operational shifts.  </P> <P>&nbsp;</P> <P><STRONG>MM:</STRONG> How do you mean?</P> <P>&nbsp;</P> <P><STRONG>AA:</STRONG> It’s about providing services that are seamless yet responsive to the customer’s needs in that moment, even before we get to the legal system. Digital transformation allows us to be more transparent and available to our customers.</P> <P>&nbsp;</P> <P>This shift recognizes the customer as the ultimate power in assessing the quality of service they receive. We’re not simply measuring ourselves by tracking our status in the Legal 500 or Chambers, as judged by our industry peers. We’re measuring how well our customers are satisfied with our quality of service, based on what’s most important to them.</P> <P>&nbsp;</P> <P>In many cases, our customer is unfamiliar with the event they’re experiencing. Even buying a house for the first time can leave a person feeling vulnerable. That vulnerability requires us, as the provider of legal services, to be agile in the way we deal with each request for assistance, such as having the flexibility to meet with customers or their families conveniently where they are – in the hospital, in their homes, wherever they feel safe to talk<SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> – </SPAN>not simply in our offices.</P> <P>&nbsp;</P> <P><STRONG>MM:</STRONG> That certainly changes the dynamic of the attorney-client relationship!</P> <P>&nbsp;</P> <P><STRONG>AA:</STRONG> Absolutely. We have to provide a diverse workforce that brings emotional intelligence to the customer, who has come to us at their most vulnerable time. We are the point of call when they have reached a level of need that requires legal services. So, we strive to create a talented workforce where our people are great communicators who are emotionally intelligent problem-solvers in how they serve customers.</P> <P>&nbsp;</P> <P><STRONG>MM:</STRONG> How does <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> fit into this transformation, as you’re rethinking your customer, your services, your talent profile, and your business model?</P> <P>&nbsp;</P> <P><STRONG>AA:</STRONG> This transformation requires us to become far more efficient, far more innovative, and far more reachable as a business. As a cloud service, Microsoft Managed Desktop empowers us to <A href="#" target="_blank" rel="noopener">secure data, facilitate back-end functions, and streamline everything</A>, so our people can focus on the unique functions that require emotional intelligence for customer engagement.</P> <P>&nbsp;</P> <P>Microsoft Managed Desktop gives us a way to make sure we’ve got a much more inclusive workforce. It’s no longer an issue if somebody says, “I’m a returning mom, and I want to do three days a week from home and two days in the office.” Traditionally, that would be an issue, if your security model requires people to be at their desks and behind a firewall every day.  </P> <P>&nbsp;</P> <P>But now we can open opportunities to absolutely any type of workforce. We can meet customers wherever they are and collaborate in real time with colleagues in remote locations. We give our people this lightweight, modern Surface device that boots in seconds and just works wherever they happen to be, protecting highly sensitive customer information all the while.</P> <P>&nbsp;</P> <P><STRONG>MM:</STRONG> That’s amazing. It sounds like this digital transformation is affecting the DNA of your legal services.</P> <P>&nbsp;</P> <P><STRONG>AA:</STRONG> Traditional law firms are paper-based, sending wordy, long letters, all written in legalese, often including Latin, which can be difficult for a customer to decipher.  Modern customers require modern communications <SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">– </SPAN>whatever their age <SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">– </SPAN>whether it’s by text, face-to-face video, or quick email access. Microsoft Managed Desktop lets us rethink how we reach a customer in the most effective, efficient way.</P> <P>&nbsp;</P> <P>It enables a whole new concept of how we plan our workforce, the type of people we want to bring on, the type of services we engage, and the type of partnerships we can create across the world.  Being “people-centric” means we want to be agile and responsive to the needs of our customer, and that can only happen with a truly innovative technology solution which allows our talent to do the things they are best at.</P> <P>&nbsp;</P> <P><EM>How is technology supporting – or impeding – “people-centric” operations in your organization? Please share your experience in comments, and <A href="#" target="_blank" rel="noopener">contact us</A> for more information about Microsoft Managed Desktop.</EM></P> Wed, 12 Jan 2022 18:06:43 GMT Meg Muran 2022-01-12T18:06:43Z Ignite Session Planner for Digital Transformation <P>If you’re curious about modern management in general – or Microsoft Managed Desktop in particular – Microsoft Ignite is&nbsp;the perfect opportunity&nbsp;to&nbsp;get the knowledge, insights, and inspiration you need to&nbsp;start your digital transformation journey.&nbsp;</P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">Whether you’re already&nbsp;a&nbsp;Microsoft Managed Desktop&nbsp;fan club&nbsp;member&nbsp;(read: blog subscriber) or&nbsp;you’d just like to implement our management principles to modernize your workplace,&nbsp;here’s our&nbsp;Ignite session guide&nbsp;for IT professionals, developers, and security specialists.&nbsp;And if you’re not attending this year,&nbsp;it’s still a great&nbsp;list of topics to research for your digital transformation journey.&nbsp;&nbsp; </SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P aria-level="1"><FONT size="4" color="#000080"><STRONG>Microsoft Managed Desktop&nbsp;@ Ignite&nbsp;</STRONG></FONT></P> <P>If you’re ready to learn everything thing you can about Microsoft Managed Desktop from Microsoft experts, these are your can't-miss opportunities.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Modern Management: How/why you do it now</STRONG></FONT><SPAN data-contrast="none">&nbsp;(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK008</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Corporate Vice&nbsp;</SPAN><SPAN data-contrast="auto">President</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">Brad Anderson</SPAN></A><SPAN data-contrast="auto">&nbsp;is a dynamic speaker</SPAN><SPAN data-contrast="auto">, and his keynote</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">is sure</SPAN><SPAN data-contrast="auto">&nbsp;to be a crowd-pleaser</SPAN><SPAN data-contrast="auto">. Prepare to get charged up about what's possible when you implement modern management principles with Windows, Office, and apps to deliver secure, productive, and empowering experiences for users.&nbsp;</SPAN></P> <P style="padding-left: 30px;">&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Modernize your workplace with Microsoft Managed Desktop</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000000"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2085</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">General Manager&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">Bill Karagounis</SPAN></A><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">is the&nbsp;</SPAN><SPAN data-contrast="auto">engineering lead</SPAN><SPAN data-contrast="auto">&nbsp;and</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">visionary</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">behind Microsoft Managed Desktop</SPAN><SPAN data-contrast="auto">. Come to hear Bill's exciting new data points about our work with customers and partners. Stay for his conversation with Microsoft Managed Desktop customer <A href="#" target="_self">Simon Bullers</A>, Lloyds Banking Group engineering director and group CIO, on secure productivity and modern management in a highly regulated industry.&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>What is Microsoft Managed Desktop?</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000000"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">THR2033</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Senior Marketing Manager&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">Jeffrey Shomper</SPAN></A><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">will&nbsp;</SPAN><SPAN data-contrast="auto">discuss</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">the Microsoft Managed Desktop solution components</SPAN><SPAN data-contrast="auto">&nbsp;and</SPAN><SPAN data-contrast="auto">&nbsp;where customers are seeing the most value</SPAN><SPAN data-contrast="auto">.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">He’ll also&nbsp;</SPAN><SPAN data-contrast="auto">cover</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">technical prerequisites and where to&nbsp;</SPAN><SPAN data-contrast="auto">find</SPAN><SPAN data-contrast="auto">&nbsp;more details.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P aria-level="3"><FONT size="4" color="#000080"><STRONG>Microsoft Managed Desktop Booth&nbsp;</STRONG></FONT></P> <P><SPAN data-contrast="auto">Believe it or not, t</SPAN><SPAN data-contrast="auto">he engineers who&nbsp;</SPAN><SPAN data-contrast="auto">build</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">and&nbsp;</SPAN><SPAN data-contrast="auto">implement</SPAN><SPAN data-contrast="auto">&nbsp;all the modern security and&nbsp;</SPAN><SPAN data-contrast="auto">management capabilities of&nbsp;</SPAN><SPAN data-contrast="auto">Microsoft Managed Desktop&nbsp;</SPAN><SPAN data-contrast="auto">will be running our booth (station 24) in the Modern Workplace area of the expo hall.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">Now is your chance to view device demos and learn the nuts and bolts of our approach to helping customers keep up-to-date. What are the common pitfalls? What should you be doing now to get ready? How do you make the business case to your executives? Take advantage of this unique opportunity to pose your questions directly to the experts.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><FONT color="#000000"><STRONG>Badge Scans</STRONG></FONT></P> <P><SPAN data-contrast="auto">Don’t</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">forget to&nbsp;</SPAN><SPAN data-contrast="auto">scan your&nbsp;</SPAN><SPAN data-contrast="auto">badge&nbsp;</SPAN><SPAN data-contrast="auto">at our booth</SPAN><SPAN data-contrast="auto">&nbsp;–&nbsp;</SPAN><SPAN data-contrast="auto">tell them the blog sent you – and&nbsp;</SPAN><SPAN data-contrast="auto">not just for our superior swag (while supplies last).&nbsp;</SPAN><SPAN data-contrast="auto">A badge scan&nbsp;</SPAN><SPAN data-contrast="auto">entitles you to our post-Ignite follow-up mail with </SPAN><SPAN data-contrast="auto">next steps to put all your Ignite learnings to good use. We’ll also&nbsp;</SPAN><SPAN data-contrast="auto">answer your</SPAN><SPAN data-contrast="auto">&nbsp;frequently asked questions</SPAN><SPAN data-contrast="auto">:&nbsp;</SPAN><I><SPAN data-contrast="auto">What are the prerequisites?&nbsp;</SPAN></I><I><SPAN data-contrast="auto">How can I share Bill’s amazing data points with my leadership team?&nbsp;</SPAN></I><I><SPAN data-contrast="auto">Where is the Microsoft Managed Desktop&nbsp;</SPAN></I><I><SPAN data-contrast="auto">device catalog?&nbsp;</SPAN></I><I><SPAN data-contrast="auto">How</SPAN></I><I><SPAN data-contrast="auto">&nbsp;</SPAN></I><I><SPAN data-contrast="auto">can I I&nbsp;</SPAN></I><I><SPAN data-contrast="auto">start</SPAN></I><I><SPAN data-contrast="auto">&nbsp;prepar</SPAN></I><I><SPAN data-contrast="auto">ing</SPAN></I><I><SPAN data-contrast="auto">&nbsp;for&nbsp;</SPAN></I><I><SPAN data-contrast="auto">future&nbsp;</SPAN></I><I><SPAN data-contrast="auto">migration?&nbsp;</SPAN></I><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">(Pro-tip: if you don’t&nbsp;</SPAN><SPAN data-contrast="auto">make it to our booth, you can still get&nbsp;</SPAN><SPAN data-contrast="auto">all this great content</SPAN><SPAN data-contrast="auto">. Just take a moment to <A href="#" target="_self">subscribe to our blog</A></SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-contrast="auto">)</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P aria-level="1"><FONT size="4" color="#000080"><STRONG>Modern Management for IT Pros and Developers</STRONG><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></FONT></P> <P><SPAN data-contrast="auto">We’ve identified a series of discussions that will help IT professionals and their organizations move towards digital transformation.&nbsp; Whether you’re&nbsp;</SPAN><SPAN data-contrast="auto">pursuing</SPAN><SPAN data-contrast="auto">&nbsp;a&nbsp;</SPAN><SPAN data-contrast="auto">“</SPAN><SPAN data-contrast="auto">DI</SPAN><SPAN data-contrast="auto">Y”&nbsp;</SPAN><SPAN data-contrast="auto">approach to modernization or want to&nbsp;</SPAN><SPAN data-contrast="auto">deploy</SPAN><SPAN data-contrast="auto">&nbsp;Microsoft Managed Desktop on your journey, these sessions will help you find a path forward.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><SPAN data-contrast="none"><FONT color="#000000"><STRONG>How to accelerate your journey to Microsoft 365</STRONG></FONT>&nbsp;</SPAN><SPAN data-contrast="none">(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK1073</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Every organization has its own unique path to digital transformation, some with more obstacles than others. This session will share insights from Microsoft FastTrack, a program that helps customers securely deploy Windows 10, Office 365ProPlus, and migrate your email and file share data to the cloud.&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><SPAN data-contrast="none"><STRONG><FONT color="#000000">Moving to Windows 10 and Office 365ProPlus? FastTrack is here to help! </FONT></STRONG>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2177</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Microsoft Managed Desktop uses Windows 10, but if you’re not there yet, this session includes information on how to accelerate Windows 10</SPAN><SPAN data-contrast="auto">&nbsp;deployment</SPAN><SPAN data-contrast="auto">.&nbsp; Learn from FastTrack experts as they share deployment best practices and learnings from their experiences with customers migrating to Windows 10 and Office 365ProPlus.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;">&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><SPAN data-contrast="none"><FONT color="#000000"><STRONG>Modernizing your desktop applications to target Windows 10</STRONG></FONT>&nbsp;</SPAN><SPAN data-contrast="none">(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2314</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-contrast="none">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">This discussion helps app developers update the look and feel of app functionality for Windows 10.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">This session&nbsp;</SPAN><SPAN data-contrast="auto">shows</SPAN><SPAN data-contrast="auto">&nbsp;how&nbsp;</SPAN><SPAN data-contrast="auto">several</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">organizations improved their apps and leveraged new technologies to accelerate their modernization journey.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">If you’re a developer looking to prepare your</SPAN><SPAN data-contrast="auto">&nbsp;line-of-business apps ready for&nbsp;</SPAN><SPAN data-contrast="auto">Microsoft Managed Desktop or modern management in general, this is the session for you.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>The latest innovations in SharePoint, OneDrive, and Office for content collaboration in Microsoft 365</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000000"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2053</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">You’re&nbsp;</SPAN><SPAN data-contrast="auto">so bogged down in the&nbsp;</SPAN><SPAN data-contrast="auto">mundane</SPAN><SPAN data-contrast="auto">&nbsp;work of endpoint management</SPAN><SPAN data-contrast="auto">&nbsp;that you</SPAN><SPAN data-contrast="auto">&nbsp;can’t&nbsp;</SPAN><SPAN data-contrast="auto">picture what core business</SPAN><SPAN data-contrast="auto">&nbsp;problems</SPAN><SPAN data-contrast="auto">&nbsp;you</SPAN><SPAN data-contrast="auto">’d rather be solving</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">We get it.&nbsp;</SPAN><SPAN data-contrast="auto">This session from Microsoft Corporate&nbsp;</SPAN><SPAN data-contrast="auto">Vice President&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">Jeff Teper</SPAN></A><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">i</SPAN><SPAN data-contrast="auto">s full of inspiration that should help you come up with ideas&nbsp;</SPAN><SPAN data-contrast="auto">that&nbsp;</SPAN><SPAN data-contrast="auto">form&nbsp;</SPAN><SPAN data-contrast="auto">a business case for&nbsp;</SPAN><SPAN data-contrast="auto">offloading device management to Microsoft Managed Desktop</SPAN><SPAN data-contrast="auto">.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>End user experiences on managed Microsoft 365 devices</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000000"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK3084</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Modern users want the ability to work anywhere</SPAN><SPAN data-contrast="auto">, and</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">that changes&nbsp;</SPAN><SPAN data-contrast="auto">how you design and manage </SPAN><SPAN data-contrast="auto">applications</SPAN><SPAN data-contrast="auto">. Discover how you can leverage Microsoft Intune and Microsoft 365 web applications to give users the</SPAN><SPAN data-contrast="auto">&nbsp;secure,</SPAN><SPAN data-contrast="auto">&nbsp;productive mobile experience</SPAN><SPAN data-contrast="auto">s</SPAN><SPAN data-contrast="auto">&nbsp;they&nbsp;</SPAN><SPAN data-contrast="auto">crave</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Supercharge your desktop app DevOps pipeline with Azure DevOps and App Center</STRONG></FONT><SPAN data-contrast="none"><STRONG><FONT color="#000080">&nbsp;</FONT></STRONG>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">THR2307</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">This is a great&nbsp;</SPAN><SPAN data-contrast="auto">session for d</SPAN><SPAN data-contrast="auto">evelopers&nbsp;</SPAN><SPAN data-contrast="auto">seeking insights</SPAN><SPAN data-contrast="auto">&nbsp;on building modern apps and using&nbsp;</SPAN><SPAN data-contrast="auto">the app center.&nbsp;</SPAN><SPAN data-contrast="auto">It covers</SPAN><SPAN data-contrast="auto">&nbsp;how to build in-house and line-of-business apps in a modern way, including techniques&nbsp;</SPAN><SPAN data-contrast="auto">to</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">generate&nbsp;</SPAN><SPAN data-contrast="auto">app&nbsp;</SPAN><SPAN data-contrast="auto">insights&nbsp;</SPAN><SPAN data-contrast="auto">that</SPAN><SPAN data-contrast="auto">&nbsp;can help you&nbsp;</SPAN><SPAN data-contrast="auto">improve their performance</SPAN><SPAN data-contrast="auto">.&nbsp;</SPAN><SPAN data-contrast="auto">If you’</SPAN><SPAN data-contrast="auto">d like to start</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">preparing</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">your&nbsp;</SPAN><SPAN data-contrast="auto">line-of-business apps for Microsoft Managed Desktop</SPAN><SPAN data-contrast="auto">, this is the session for you</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Exam Prep | MD-100: Windows 10</STRONG></FONT><SPAN data-contrast="none">&nbsp;(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2154</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Don’t let the title scare you:&nbsp;</SPAN><SPAN data-contrast="auto">even</SPAN><SPAN data-contrast="auto">&nbsp;if you’re not taking the exam,&nbsp;</SPAN><SPAN data-contrast="auto">this session delivers&nbsp;</SPAN><SPAN data-contrast="auto">a foundation in modern desktop management</SPAN><SPAN data-contrast="auto">: all the better to appreciate&nbsp;</SPAN><SPAN data-contrast="auto">the Microsoft Managed Desktop approach</SPAN><SPAN data-contrast="auto">, and</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">attune your management instincts to a new era</SPAN><SPAN data-contrast="auto">.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Ask the experts: Modern deployment and device management</STRONG></FONT><SPAN data-contrast="none">&nbsp;(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK3076</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Engage with a panel of Microsoft experts and discover what you’ll need to know in order to implement a modern desktop.&nbsp; This is a great opportunity for those planning a&nbsp;</SPAN><SPAN data-contrast="auto">“do-it-yourself”</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">route&nbsp;</SPAN><SPAN data-contrast="auto">to</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">digital transformation.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">You’ll&nbsp;</SPAN><SPAN data-contrast="auto">hear from the experts what</SPAN><SPAN data-contrast="auto">&nbsp;to expect from the journey ahead, including potential pitfalls and best practices.&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Modern Windows 10 and Office 365 deployment with Windows Autopilot, Desktop Analytics, Microsoft Intune, and Configuration Manager</STRONG></FONT><SPAN data-contrast="none">&nbsp;(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">DEP20</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Even if you’re not</SPAN><SPAN data-contrast="auto">&nbsp;ready for Microsoft Managed Desktop, you can st</SPAN><SPAN data-contrast="auto">art using m</SPAN><SPAN data-contrast="auto">odern tools&nbsp;</SPAN><SPAN data-contrast="auto">for zero-touch, hyper-efficient&nbsp;</SPAN><SPAN data-contrast="auto">deployment.&nbsp;</SPAN><SPAN data-contrast="auto">This session will share</SPAN><SPAN data-contrast="auto">&nbsp;how to&nbsp;</SPAN><SPAN data-contrast="auto">use</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">Windows Autopilot, Desktop Analytics, and the Office Customization Toolkit—all within your existing System Center Configuration Manager infrastructure.</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P aria-level="1"><FONT size="4" color="#000080"><STRONG>Great&nbsp;Topics for&nbsp;Security&nbsp;Specialists&nbsp;</STRONG>&nbsp;</FONT></P> <P><SPAN data-contrast="auto">If&nbsp;</SPAN><SPAN data-contrast="auto">you’re responsible for protecting your organization, these</SPAN><SPAN data-contrast="auto">&nbsp;sessions&nbsp;</SPAN><SPAN data-contrast="auto">should</SPAN><SPAN data-contrast="auto">&nbsp;help you</SPAN><SPAN data-contrast="auto">&nbsp;activate the built-in and tightly integrated security functions within the Microsoft stack</SPAN><SPAN data-contrast="auto">.&nbsp;</SPAN><SPAN data-contrast="auto">You’ll learn about modern tools and strategies that Microsoft Managed Desktop uses to help keep your data safe.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Bringing IT and security together: How Microsoft is reinventing threat and vulnerability management</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000080"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2110</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">“Backed by Microsoft” is one of the most valuable elements of the Microsoft Managed Desktop service, but what does that&nbsp;</SPAN><I><SPAN data-contrast="auto">really</SPAN></I><SPAN data-contrast="auto">&nbsp;</SPAN><I><SPAN data-contrast="auto">mean</SPAN></I><SPAN data-contrast="auto">? This session highlights how we fulfill the promise of trust and create worry-free environments within Microsoft Managed Desktop.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">This session</SPAN><SPAN data-contrast="auto">&nbsp;will dissect Microsoft’s disruptive risk-driven threat and vulnerability management based on Microsoft Defender ATP signals.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><STRONG><FONT color="#000000">Advanced threat and security management: Connecting Microsoft ATP with Microsoft Intune and Configuration Manager</FONT></STRONG><SPAN data-contrast="none"><STRONG><FONT color="#000000">&nbsp;</FONT></STRONG>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK3083</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">Learn how Microsoft is delivering a best-in-class security and management experience by connecting Microsoft Advanced Threat Protection with Microsoft Endpoint Management through Intune and Configuration Manager</SPAN><SPAN data-contrast="auto">.&nbsp;</SPAN><SPAN data-contrast="auto">This session will help you appreciate how&nbsp;</SPAN><SPAN data-contrast="auto">Microsoft Managed Desktop leverages&nbsp;</SPAN><SPAN data-contrast="auto">these</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">functions to help protect your&nbsp;</SPAN><SPAN data-contrast="auto">data without compromising the user experience.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P style="padding-left: 30px;" aria-level="3"><FONT color="#000000"><STRONG>Demystifying Microsoft Information Protection Solutions: A panel discussion with the product experts</STRONG></FONT><SPAN data-contrast="none"><FONT color="#000000"><STRONG>&nbsp;</STRONG></FONT>(</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">BRK2122</SPAN></A><SPAN data-contrast="none">)</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P style="padding-left: 30px;"><SPAN data-contrast="auto">T</SPAN><SPAN data-contrast="auto">his session will help you feel confident about ditching redundant security apps whose long-running agents degrade device performance.&nbsp;&nbsp;</SPAN><SPAN data-contrast="auto">Th</SPAN><SPAN data-contrast="auto">e</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">panel&nbsp;</SPAN><SPAN data-contrast="auto">will confront&nbsp;</SPAN><SPAN data-contrast="auto">the important questions, like how capabilities work together, what’s&nbsp;coming in the future, and key considerations you should evaluate in your deployment strategy.</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P><SPAN data-contrast="auto">We hope&nbsp;</SPAN><SPAN data-contrast="auto">our</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">session&nbsp;</SPAN><SPAN data-contrast="auto">guide</SPAN><SPAN data-contrast="auto">&nbsp;</SPAN><SPAN data-contrast="auto">helps you plan a great week at&nbsp;</SPAN><SPAN data-contrast="auto">Ignite</SPAN><SPAN data-contrast="auto">, and we</SPAN><SPAN data-contrast="auto">&nbsp;can’t wait to see you there!&nbsp;</SPAN><SPAN data-contrast="auto">And be sure to <A href="#" target="_self">subscribe to&nbsp;</A></SPAN><SPAN data-contrast="auto"><A href="#" target="_self">our blog</A>&nbsp;</SPAN><SPAN data-contrast="auto">so you don’t miss&nbsp;</SPAN><SPAN data-contrast="auto">the great content&nbsp;</SPAN><SPAN data-contrast="auto">we’ll be releasing in the weeks ahead.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><I><SPAN data-contrast="auto">What’s the best swag you’ve&nbsp;</SPAN></I><I><SPAN data-contrast="auto">picked up</SPAN></I><I><SPAN data-contrast="auto">&nbsp;a conference?&nbsp; Which sessions are you looking forward to?&nbsp; Comment below and let&nbsp;</SPAN></I><I><SPAN data-contrast="auto">us&nbsp;</SPAN></I><I><SPAN data-contrast="auto">know</SPAN></I><I><SPAN data-contrast="auto">.</SPAN></I><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</SPAN></P> Thu, 06 May 2021 19:21:03 GMT Harpreet Kaur 2021-05-06T19:21:03Z What Constitutes a Fantastic Device Experience? <P><SPAN data-contrast="auto">Seasoned professionals might view a 5-minute boot-up sequence as the perfect opportunity to get a cup of coffee. But the freshest talent entering the workforce — modern workers who grew up with tablets and smartphones — are less than impressed by high-friction workplace device experiences.&nbsp;</SPAN></P> <P>&nbsp;</P> <P>We're excited to share this new, short video that should help everyone rally around a common vision of a fantastic workplace device experience&nbsp;<SPAN style="box-sizing: border-box; color: #333333; font-family: &amp;quot; segoeui&amp;quot;,&amp;quot;lato&amp;quot;,&amp;quot;helvetica neue&amp;quot;,helvetica,arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" data-contrast="auto">—</SPAN> one where:&nbsp;</P> <UL> <LI>Devices boot in seconds and work right out of the box.</LI> <LI>Workgroups meet and share files using the latest productivity and collaboration tools.</LI> <LI>Data protection, backups and restoration happens seamlessly and automatically.</LI> </UL> <P>&nbsp;</P> <DIV class="embeddedvideo"><IFRAME src="" width="640" height="360" frameborder="0" allowfullscreen="allowfullscreen"></IFRAME></DIV> <P>&nbsp;</P> <P>That's the driving vision behind Microsoft Managed Desktop.</P> <P>&nbsp;</P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">We believe our mission to delight end users is just as important — and just as achievable — as protecting your organization's data from ever-evolving threats. And we believe our accelerated path to digital transformation will empower your IT talent to focus on technical innovation that improves your core business.&nbsp;&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">We designed Microsoft Managed Desktop to establish a "<A href="#" target="_self">new normal</A>" in workplace computing, and we're already helping customers harness this new reality to transform their organizations.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">If you like our vision, then be sure to <A href="#" target="_self">share the video</A> with your colleagues, subscribe to our blog, and <A href="#" target="_self">contact us</A> to learn more.&nbsp;&nbsp;</SPAN></P> <P>&nbsp;</P> <P><EM>What do you think of our vision of "fantastic device experiences?" Please leave a comment and join the discussion!</EM></P> <P>&nbsp;</P> Thu, 06 May 2021 19:21:02 GMT Meg Muran 2021-05-06T19:21:02Z Study: Rising Demand for Managed Desktop Services <P><A href="#" target="_self"><SPAN data-contrast="none"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Forrester_Thought_Leadership_Paper_v5.jpg" style="width: 999px;"><img src=";px=999" role="button" title="Forrester_Thought_Leadership_Paper_v5.jpg" alt="Forrester_Thought_Leadership_Paper_v5.jpg" /></span></SPAN></A></P> <P>&nbsp;</P> <P><SPAN data-contrast="none">Through our close collaborations with customers and partners over the last few years, we know organizations are struggling to spread valuable IT resources across the increasing demands of protecting data, managing user devices, and innovating solutions to core business challenges.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none">We’ve seen customers embrace our vision of a modern workplace – along with&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">Microsoft Managed Desktop</SPAN></A><SPAN data-contrast="none">&nbsp;as a&nbsp;</SPAN><SPAN data-contrast="none">solution</SPAN><SPAN data-contrast="none">&nbsp;to accelerate digital transformation.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="none">Now, we’re excited to share new market findings from Forrester that affirm our observations.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="auto">In a global survey of hundreds of IT decision-makers from organizations supporting 500 or more devices, Forrester found that&nbsp;</SPAN><SPAN data-contrast="none">93% plan to implement managed desktop services in the next year to help “</SPAN><SPAN data-contrast="auto">fill key gaps in employee experience and security needs.”</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="none">Published in June,&nbsp;</SPAN><I><SPAN data-contrast="none">Managed Desktop Services Address Critical IT</SPAN></I><SPAN data-contrast="none">&nbsp;</SPAN><I><SPAN data-contrast="none">Challenges</SPAN></I><SPAN data-contrast="none">&nbsp;</SPAN><SPAN data-contrast="none">is a Forrester&nbsp;</SPAN><SPAN data-contrast="none">report&nbsp;</SPAN><SPAN data-contrast="none">that offers several key findings, summarized here:&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <UL> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><STRONG><SPAN data-contrast="none">Companies seek digital transformation to solve high-priority issues with security, manageability, user experience, and IT operations</SPAN></STRONG><SPAN data-contrast="none">. According to Forrester, “</SPAN><SPAN data-contrast="none">Enhancing their desktop experiences with innovative apps and cloud manageability is key to improving employee experience, enabling greater innovation, and enhancing security.</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><STRONG><SPAN data-contrast="none">Desktop management is manually intensive and prevents IT from focusing on core business initiatives like digital transformation</SPAN></STRONG><SPAN data-contrast="none">. Forrester found that “52% of decision makers say their current IT infrastructure keeps them from delivering the best possible end user experience, and 47% say that their IT processes keep them from embracing innovation.”</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> </UL> <UL> <LI data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><STRONG><SPAN data-contrast="none">Managed desktop services accelerate digital transformation</SPAN></STRONG><SPAN data-contrast="none">.&nbsp; Among respondents who have already implemented managed desktop services, 54 percent noted an increase in IT bandwidth for other tasks.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></LI> </UL> <P>&nbsp;</P> <P><A href="#" target="_blank" rel="noopener"><SPAN data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="forrester-mmd-infographic.png" style="width: 999px;"><img src=";px=999" role="button" title="forrester-mmd-infographic.png" alt="forrester-mmd-infographic.png" /></span></SPAN></A></P> <P><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P data-unlink="true"><SPAN data-contrast="none">These findings underscore what&nbsp;</SPAN><SPAN data-contrast="none">we’ve been hearing from our customers</SPAN>&nbsp;<SPAN data-contrast="none">: that digital transformation empowers companies to shift IT focus from time-consuming, non-core tasks to IT innovations that produce a competitive edge.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="auto">In fact, that’s the&nbsp;</SPAN><A href="#" target="_blank" rel="noopener"><SPAN data-contrast="none">guiding vision</SPAN></A><SPAN data-contrast="auto">&nbsp;behind Microsoft Managed Desktop – and that’s why we set about designing a service solution that accelerates digital transformation for our customers and partners.&nbsp;</SPAN><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P><SPAN data-contrast="auto">If you’re ready to see how your organization’s priorities compare with Forrester’s findings,&nbsp;</SPAN><SPAN data-contrast="auto">download the report&nbsp;</SPAN><SPAN data-contrast="auto">– and subscribe to our blog to keep getting insights like these from our ever-expanding community. And if you’re ready to learn how Microsoft Managed Desktop can accelerate your organization’s digital transformation,&nbsp;</SPAN><A href="#" target="_self"><SPAN data-contrast="none">contact us</SPAN></A><SPAN data-contrast="auto">&nbsp;today.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><I><SPAN data-contrast="auto">What are your biggest challenges in desktop management, and how do you expect digital transformation will affect your organization? Share your comments below.&nbsp;</SPAN></I><SPAN data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</SPAN></P> Thu, 06 May 2021 19:21:00 GMT JeffreyShomper 2021-05-06T19:21:00Z Customer Spotlight: Slater and Gordon <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SGG+Microsoft_REV (1).png" style="width: 999px;"><img src=";px=999" role="button" title="SGG+Microsoft_REV (1).png" alt="SGG+Microsoft_REV (1).png" /></span></P> <P>One of the UK’s biggest legal services providers is using digital transformation to gain a competitive edge, and we’re thrilled to share its <A href="#" target="_blank" rel="noopener">story</A>.</P> <P>&nbsp;</P> <P>Slater and Gordon, which has locations throughout England, Scotland, and Wales, is using <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> and <A href="#" target="_blank" rel="noopener">Microsoft 365</A> on <A href="#" target="_blank" rel="noopener">Surface devices</A> to modernize the workplace for its colleagues and to provide a better and more secure experience for its customers.</P> <P>&nbsp;</P> <P>In a field with strict security protocols, Slater and Gordon is transforming the way it’s doing business. By empowering its colleagues to go directly to customers in the field, rather than capturing, securing, and storing data on-premises, Slater and Gordon customers can access legal teams and services from wherever they are – even from home.</P> <P>&nbsp;</P> <P>And Microsoft Managed Desktop’s cloud-first approach to securing user devices – combined with the productivity and collaboration tools of Microsoft 365 and Surface devices – also boosts Slater and Gordon’s appeal as an employer of choice.</P> <P>&nbsp;</P> <P data-unlink="true">We’re excited we’ve helped Slater and Gordon <A href="" target="_blank" rel="noopener">create a competitive advantage</A> while<A href="" target="_blank" rel="noopener"> protecting client data </A>and providing a customer-centric experience. In the coming weeks and months, we’ll share more stories&nbsp; and Ask the Expert interviews&nbsp; from customers and partners who are overcoming the obstacles to modernization while freeing up IT to focus on innovation.</P> <P>&nbsp;</P> <P>To learn more about how Slater and Gordon is transforming its approach by putting the focus on customer-centered services, be sure to check out its <A href="#" target="_blank" rel="noopener">latest announcement</A>. And don’t forget to subscribe to our blog to get more stories about organizations using Microsoft Managed Desktop to delight customers and staff while they innovate for the future.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><EM>Learn more about </EM><A href="" target="_blank" rel="noopener"><EM>Sonja Ridley</EM></A></P> Fri, 26 Jun 2020 19:13:21 GMT Sonja Ridley 2020-06-26T19:13:21Z The Modern Workplace: A Sneak Peek <P><A href="#" target="_blank" rel="noopener"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7-people-meeting.png" style="width: 999px;"><img src=";px=999" role="button" title="7-people-meeting.png" alt="7-people-meeting.png" /></span></A></P> <P>Legacy devices. Outdated tools. Apps that freeze or lag. When you’re accustomed to these and other daily inconveniences of workplace computing, it’s hard to visualize what’s achievable with a modern device experience.</P> <P>&nbsp;</P> <P>That’s why we’re excited to post our new <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop video</A>, which highlights the modern workplace experiences our customers and partners are already enjoying. Users are spending more time working and collaborating using the latest technologies. IT professionals are spending more time on strategic innovation than reactive troubleshooting. And our customers have <A href="" target="_blank" rel="noopener">abandoned outdated security approaches</A> in favor of modern security, backed by Microsoft.</P> <P>&nbsp;</P> <P>The <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A> community keeps growing, and we have more stories to post from key learnings on our journey alongside customers and partners. In the coming weeks, watch for more perspectives we’ve collected as we help customers modernize their desktop environments.</P> <P>&nbsp;</P> <P>We’ll share how Microsoft Managed Desktop overcomes the complex barriers to modernization. And we’ll feature stories about real customers who are now transcending those obstacles to achieve digital transformation.</P> <P>&nbsp;</P> <P>If you’re thinking about modernizing your workplace, we hope you’ll view and share the video, subscribe to our blog, and stay tuned for more of our findings.</P> <P>&nbsp;</P> <P><EM>Learn more about <A href="" target="_blank" rel="noopener">Mazen Fadel</A></EM></P> Thu, 06 May 2021 19:20:58 GMT Mazen Fadel 2021-05-06T19:20:58Z Outdated Security Approaches Obstruct Productivity <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MSC17_catapult_012.jpg" style="width: 999px;"><img src=";px=999" role="button" title="MSC17_catapult_012.jpg" alt="MSC17_catapult_012.jpg" /></span></P> <P>Over the last few years, I’ve seen how organizations can rationalize almost any high-friction, mundane, resource-draining, performance-degrading user experience, simply by invoking the mandate of “security.”</P> <P>&nbsp;</P> <P>Ever since we began work on <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A>, our team has been studying <A href="" target="_blank" rel="noopener">why workplace computing can be so painful</A> compared to the experiences modern personal devices like smartphones and tablets provide.</P> <P>&nbsp;</P> <P>Working directly with customers and partners in their environments, we identified several outdated security practices that are not only degrading the workplace device experience, but they’re also draining precious resources like device budgets and IT management time. Even worse, they don’t always secure the environment as well as intended.</P> <P>&nbsp;</P> <P>We’ve applied these learnings to the Microsoft Managed Desktop service and have begun empowering customers with devices that deliver on security – without compromising the end-user experience.</P> <H2>&nbsp;</H2> <P><STRONG>Authenticating what you know vs. who you are</STRONG></P> <P>Take a moment to think about all your personal accounts that require passwords for online access: your subscriptions, social media, vendors, bank accounts, and even your Wi-Fi router.</P> <P>&nbsp;</P> <P>That’s likely a sizable list, which is why password-based access control is not the best way to protect workplace tools and data, such as your VPN connection, in-house apps and tools, third-party expense reporting or sales data apps, and so forth.</P> <P>&nbsp;</P> <P>Passwords can get stolen as they’re transmitted across the network. Simple passwords can be hacked in seconds using common hacking tools. Stronger passwords are difficult to remember. Many people reuse strong but memorable passwords for multiple accounts. So, when large consumer organizations experience data breaches that expose passwords and identities, your systems are vulnerable if an employee has reused that password for workplace logins.</P> <P>&nbsp;</P> <P>The Microsoft Managed Desktop service takes a <A href="#" target="_blank" rel="noopener">different approach</A>. Instead of only verifying what the user <EM>knows</EM>, it also confirms who the user <EM>is</EM>, and what the user <EM>has</EM>, via several modern technologies incorporated into Microsoft 365 that Microsoft Managed Desktop is optimized to support. When it runs your PC environment, Microsoft Managed Desktop allows you to deploy these technologies consistently across user devices:</P> <UL> <LI><STRONG>Biometrics</STRONG> like facial recognition and fingerprint scans, which are far more difficult to hack.</LI> <LI><STRONG>Device PINs</STRONG> safeguard a specific device with a specific PIN, which is authenticated locally using the Trusted Platform Model, and is therefore <A href="#" target="_blank" rel="noopener">harder to steal</A>. Wrong guesses lock the device until the user authenticates another way, and knowing the PIN is useless without the specific device.</LI> <LI><STRONG>Phone-factor authentication</STRONG> adds another layer of protection by asking users to confirm an access request via a quick interaction with their smartphone authentication app.</LI> </UL> <P>Not all devices include all the features and functionality required to support these modern security approaches. Environments that include some legacy devices and outdated software will not be able to deploy modern security across the entire organization, which leaves those devices vulnerable. That’s like going on vacation with all your doors locked but leaving your windows wide open.</P> <P>&nbsp;</P> <P>As part of the Microsoft Managed Desktop service, our team curates a <A href="#" target="_blank" rel="noopener">catalog of devices</A> that can fully support the security features of our offering, enabling Microsoft Managed Desktop customers to standardize on more modern authentication techniques.</P> <H2>&nbsp;</H2> <P><STRONG>Hybrid management complexity</STRONG></P> <P>Backup and restoration. Data management. Data loss prevention. Remote support. VPN. Antivirus software. To provide these and other crucial functions, it used to be necessary to pay for and deploy a variety of solutions on top of the operating system – because no single vendor covered all the necessary functions.</P> <P>&nbsp;</P> <P>Each specialized app caters to a specific security function in the environment and triggers a specific response. For example, an antivirus app monitors for files with specific virus signatures and moves infected files to quarantine.</P> <P>&nbsp;</P> <P>Each app therefore requires its own always-running agent that consumes memory, processing power, battery life, and other system resources. What’s more, security agents often perform redundant tasks, consuming two or three times the resources the function requires. In a sense, you’re permanently giving away part of your company’s hardware capacity – and budget – just to run all these agents.</P> <P>&nbsp;</P> <P>Deploying many agents can degrade the user experience so severely that we’ve seen many large organizations budget several hundred dollars per device on memory upgrades, just to deliver minimally acceptable performance and usability.</P> <P>&nbsp;</P> <P>Not only does a hybrid approach to security suites deteriorate the user experience, but the IT management burden is substantial.</P> <UL> <LI><STRONG>Siloed functions.&nbsp;</STRONG>Agents from different software vendors don't share data with one another. Each has its own specific management console, which increases the manual effort required to manage across all functions. Manual efforts are costly and prone to human error in configuration or updates - which is precisely the sort of thing hackers look to exploit.</LI> <LI>&nbsp;<STRONG>Delayed updates.&nbsp;</STRONG>Integrating, testing, and deploying updates across an entire fleet of devices can be extremely time-consuming for IT admins - and often prompts multiple system restarts that disrupt user productivity. Many organizations deploy updates when the user is on site or connected to the corporate network via VPN. Any delays between update availability and deployment give hackers extra time to discover and exploit known vulnerabilities that the deferred updates are designed to resolve.</LI> <LI><STRONG>Compatibility issues.&nbsp;</STRONG>Agents from different publishers can experience compatibility issues that disable functions of other apps or the operating system. They can even block system updates, leaving the device exposed until the publisher resolves the compatibility issue.</LI> <LI><STRONG>Expertise.&nbsp;</STRONG>It takes specialized knowledge - if not expertise - to manage each different publisher's agent effectively. Specialized security experience increases the talent cost, and ongoing training to stay current with major app updates can further increase management overhead.</LI> </UL> <P>A modern alternative is to choose a tightly integrated suite of tools instead of a complex, hybrid mix. The Microsoft Managed Desktop service uses the built-in security capabilities of Windows and Microsoft 365 along with our managed monitoring services to provide value and savings to our customers for a more streamlined experience. With Microsoft Managed Desktop, any Internet connection enables an update to user policies, a check for device compliance, and deployment of any required updates.</P> <P>&nbsp;</P> <P>By simplifying the environment, we transform the challenge of managing outdated devices into an intelligent, data-driven, and highly automated service that makes updating safe. This is part of our responsibility in Microsoft Managed Desktop.</P> <H2>&nbsp;</H2> <P><STRONG>"Castle first" or "cloud first"?</STRONG></P> <P>If you typically work on site, you may access data seamlessly inside your organization’s firewall – which protects your systems like a moat around a castle. But what happens when you travel, or when you need to work on a report from home?</P> <P>&nbsp;</P> <P>Maybe you connect to your corporate systems via a password-protected VPN, which secures the Internet connection and encrypts the data in transit. Or maybe you try to avoid using the VPN because it’s unstable, or because it makes all your applications run slower due to additional routing and high latency networks. Or maybe your company uses software to disable certain ports once your device leaves the corporate environment potentially hindering functionality and productivity.</P> <P>&nbsp;</P> <P>In the face of such limitations, have your people ever:</P> <UL> <LI>Saved necessary files to a thumb drive or to their laptops before they left the office?</LI> <LI>Emailed themselves a working draft via an unsecured personal account?</LI> <LI>Created version control issues because teammates edited the centrally stored file while a remote user was working on a local copy?</LI> </UL> <P>Whenever security measures add friction to the user experience, you can count on users to develop creative workarounds – and that can undermine productivity, collaboration, and security, while presenting new operational risk to an organization.</P> <P>&nbsp;</P> <P>Moving your data to an appropriate cloud storage provider enables a “cloud first” approach to security. Once you supply your PIN or biometric login, your device uses the Internet to authenticate your corporate credentials securely via cloud directory and verify your current access privileges, without further password prompts.</P> <P>&nbsp;</P> <P>Is a user signing in from an anonymous IP address, an unfamiliar device, or a device that's infected with malware? Is a user attempting to log in from Brussels ten minutes after connecting from Vancouver?</P> <P>&nbsp;</P> <P>Centralizing control of every user's permissions anytime, anywhere, empowers cloud-based security to monitor the device for <A href="#" target="_blank" rel="noopener">suspicious access conditions</A>. That’s why our team has designed Microsoft Managed Desktop, leveraging our cloud directory, management, and cloud storage to accelerate our customers’ transformation to this new “normal.” But first, organizations must recognize that legacy security tactics are holding them back.</P> <H2>&nbsp;</H2> <P><STRONG>Is security your core business?</STRONG></P> <P>Despite the tolls on user experience and security, many organizations continue to use outdated security tactics. Why?</P> <P>&nbsp;</P> <P>Many organizations treat IT as a maintenance function, not a key component of business innovation and collaboration driving core business priorities, so IT leadership lacks resources to research, test, transform and deploy new solutions. Some organizations outsource the work, and transformation is difficult to drive from outside in. And some organizations just find it easier to rubber-stamp last year’s budget than to advocate a major change. This results in an antiquated computing environment and user experience which may also be less secure than expected.</P> <P>&nbsp;</P> <P>When security is not your core business, other priorities get in the way. But you owe it to your company’s employees, customers, and shareholders to work on a modernization strategy, because your data might be more vulnerable than you realize.</P> <P>&nbsp;</P> <P>Microsoft invests more than <A href="#" target="_blank" rel="noopener">one billion dollars each year in security</A> R&amp;D and operational functions that <A href="#" target="_blank" rel="noopener">many organizations don’t even know they should be pursuing</A>, including security monitoring, threat detection, threat intelligence, penetration testing, data loss prevention, automation, and machine learning. We continue to evolve our security platform and services because doing so is core to our business.</P> <P>&nbsp;</P> <P>If you don’t spend a billion dollars per year on security – let’s face it, few companies could – I have good news for you. By extending <EM>our</EM> core business investments to protect your organization, the Microsoft Managed Desktop service enables these security investments for you and thereby empowers you to invest more in <EM>your</EM> core business.</P> <P>&nbsp;</P> <P>If you’re interested in learning more, please subscribe to the Microsoft Managed Desktop blog. Over the coming weeks, my team and I will be sharing more details about the complex challenges organizations face on the path to modernization. We’ll also share more on how we’ve accelerated that path by delivering more holistic security as part of the service than many organizations or vendors could afford to achieve on their own.</P> <P>&nbsp;</P> <P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #333333; font-family: 'SegoeUI','Lato','Helvetica Neue',Helvetica,Arial,sans-serif; font-size: 16px; font-style: italic; font-variant: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Learn more about <A href="#" target="_blank" rel="noopener">Bill Karagounis</A></SPAN></P> Thu, 06 May 2021 19:20:56 GMT Bill Karagounis 2021-05-06T19:20:56Z Workplace Computing: it’s Time for a New “Normal” <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Win18b_Consumer_Ink_Productivity_Dell_XPS_27_0013.jpg" style="width: 999px;"><img src=";px=999" role="button" title="Win18b_Consumer_Ink_Productivity_Dell_XPS_27_0013.jpg" alt="Win18b_Consumer_Ink_Productivity_Dell_XPS_27_0013.jpg" /></span></P> <P>If you’re old enough to recall being tethered to large desktop machines and bulky monitors, you might expect a certain amount of pain from your work-issued device. Maybe you power-on before you get your morning coffee because you know it’ll take 10 minutes to boot up. Maybe your five-year-old laptop is as heavy as a brick and as hot as a furnace. Maybe you lug your power adapter everywhere because your battery will certainly die within a couple of hours.</P> <P>&nbsp;</P> <P>It doesn’t have to be this way. It’s time to shift paradigms and imagine if logging into your work PC was as easy as powering up a smartphone. Can you imagine a work laptop that boots in 30 seconds or less? A device that works as expected without any system crashes? A battery charge that lasts a full business day, and then some?</P> <P>&nbsp;</P> <P>I <EM>can</EM> imagine. In my last role in Windows 10 engineering, I was personally accountable for operating system performance, reliability, battery life, app/driver compatibility, and responsiveness. I know what modern workplace devices are capable of.</P> <P>&nbsp;</P> <P><STRONG>What makes a great user experience?</STRONG></P> <P>Since then, my team has been building a new service, <A href="#" target="_blank" rel="noopener">Microsoft Managed Desktop</A>, intended to help large and small organizations deliver a frictionless device experience while enhancing – not compromising – device security.</P> <P>&nbsp;</P> <P>We are inspired by consumer experience expectations, in which everything just works, and we want to bring that simplicity and reliability to the workplace. Our productivity apps and secure data already enable people to get work done from anywhere, but we want to make sure our customers are equipping their talent with the frictionless device experiences they need to focus all their efforts toward creating a competitive edge.</P> <P>&nbsp;</P> <P>So we started with an ambitious vision of a great user experience.</P> <P>&nbsp;</P> <P>For example, we believe devices should be ready to use in 30 seconds or less, even if you’re just powering up for the day. We believe your device should resume from sleep in about two seconds, and it should support biometrics to make authentications and logins fast and easy, while enhancing security.</P> <P>&nbsp;</P> <P>We believe your battery should last throughout your workday.</P> <P>&nbsp;</P> <P>We believe your teams should have a central hub where they can collaborate, chat, meet, share files, and work with business apps in a shared workspace. Your data should save automatically to the cloud.</P> <P>&nbsp;</P> <P>We believe your salespeople deserve automated design to help to make their PowerPoint presentations look beautiful.</P> <P>&nbsp;</P> <P>We believe you shouldn't have to worry about the latest malware threat in the news. If a user leaves their backpack on the bus, we believe they should be able to receive a new device that they can boot wherever they are, log in, and get their personal configuration, policies, apps, and documents back in minutes. And we believe that lost device should be able to be remotely wiped.</P> <P>&nbsp;</P> <P>We believe your people should inspire envy at meetings and professional conferences when they open their modern, touchscreen, lightweight, highly responsive devices – and everything just works. And we believe those high-performing, feature-rich devices can actually be more affordable to source and maintain.</P> <P>&nbsp;</P> <P>I’m proud to say our vision has become the new normal for our Microsoft Managed Desktop customers. But we’ve found that, for a number of organizations, implementing this vision may require some stakeholders to shed long-held assumptions in order to embrace a new user-centric reality.</P> <P>&nbsp;</P> <P><STRONG>What’s more important than user experience?</STRONG></P> <P>Pragmatic senior leaders may accept the idea that security and cost-efficiency inherently compromise user experience, productivity, collaboration, and innovation. But the newest generations of talent don’t. I don’t. And if your competitors don’t, you’re at a disadvantage.</P> <P>&nbsp;</P> <P>Many organizations are doubling down on legacy policies, tasks, equipment, and priorities that incrementally address the symptoms (though never the root cause) of poor user experience.</P> <P>&nbsp;</P> <P>But it doesn’t make sense to use outdated tools and methods to protect and maintain your environment when the threats evolve faster than you can secure your devices.</P> <P>&nbsp;</P> <P>It doesn’t make sense to keep your IT talent busy maintaining and restoring devices to a functional state instead of innovating technology solutions to core business problems.</P> <P>&nbsp;</P> <P>And it doesn’t make sense to squeeze a few extra years out of legacy technology instead of investing in modern tools that attract, retain, and truly empower top talent to be productive and collaborative.</P> <P>&nbsp;</P> <P>In collaboration with customers and partners, we’ve learned about the systemic, technical, and mindset issues that block large and small organizations alike from empowering talent with modern productivity tools and devices.</P> <P>&nbsp;</P> <P>And we’ve seen what happens when those organizations stop having to commit so much time and many resources into desktop management, instead equipping information workers and IT talent with the frictionless productivity-enhancing tools and environment to achieve core business goals.</P> <P>&nbsp;</P> <P>Over the coming weeks, my team and I will be using this space to unpack the obstacles that block organizations from delivering a great user experience—and then we’ll start sharing how we’re working alongside customers and partners to make delighting end users the new “normal.” So be sure to subscribe, explore and share.</P> <P>&nbsp;</P> <P><EM>Learn more about <A href="" target="_blank" rel="noopener">Bill Karagounis</A></EM></P> Thu, 06 May 2021 19:20:55 GMT Bill Karagounis 2021-05-06T19:20:55Z